A local smoke shop owner was telling me she wanted to find some e-cigs to carry in her store. They need to fit the 808 and she wanted some flavors. So I start the sales pitch for V4l took her a card, told her to call and check them out on the web.
I go back six weeks later and ask how it went. "Well I called them, but haven't heard back from them, I don't know what's going on!"
This didn't sit well with me, I know they want to set a higher standard, and I referred this customer. So I sent a PM to Mark about how unhappy I was with the way this was handled. A couple days latter I get a PM from Chad telling me he's tried calling several times but kept getting a fax machine. But he gave me his direct phone number for her to call him. Cool!
I went back to see her yesterday, finally had the time. She's carrying on about how she's found this one vender that has like six flavors and how cool is that? So I tell her that V4L has over 85 last time I checked, rattle off a few off the top of my head. "OH, I had no idea they could make that many flavors!"
So I give her Chads phone number and tell her that they had been trying to call but each time, "OH, they get the fax machine don't they?" "I've been needing to fix that!" as she interrupts me
So I ask if she checked out the web site to look at everything, "OH no, I don't have the internet, I can't afford that high dollar stuff!"
So Mark, Chad, man am I sorry about this mess! I'll try to find better customers to refer to you in the future!
I go back six weeks later and ask how it went. "Well I called them, but haven't heard back from them, I don't know what's going on!"
This didn't sit well with me, I know they want to set a higher standard, and I referred this customer. So I sent a PM to Mark about how unhappy I was with the way this was handled. A couple days latter I get a PM from Chad telling me he's tried calling several times but kept getting a fax machine. But he gave me his direct phone number for her to call him. Cool!
I went back to see her yesterday, finally had the time. She's carrying on about how she's found this one vender that has like six flavors and how cool is that? So I tell her that V4L has over 85 last time I checked, rattle off a few off the top of my head. "OH, I had no idea they could make that many flavors!"
So I give her Chads phone number and tell her that they had been trying to call but each time, "OH, they get the fax machine don't they?" "I've been needing to fix that!" as she interrupts me
So I ask if she checked out the web site to look at everything, "OH no, I don't have the internet, I can't afford that high dollar stuff!"
So Mark, Chad, man am I sorry about this mess! I'll try to find better customers to refer to you in the future!
