Steam Monkey Grand Opening!

[killnine]

There's also this. This was with just a few drops of cinnamon, while I was trying to add some throat hit to a mix. This wasn't even major cinnamon flavor. If you can find some real Vivis, or figure out why some are one way and some are another, I'll stick with you for all my replacement stuff, but this is low quality for sure. This doesn't happen in the Visions.

 

[killnine]

I understand your position on your supplier. If it works, it works, but please be clear when selling these that they are not compatible. Personally I wouldn't mind if these are all I ever got, because I wouldn't know any different, but trying to add to a previous bunch, or getting replacement heads to add to my collection, they wouldn't match up.

 

[Lance_Wallen]

There's also this. This was with just a few drops of cinnamon, while I was trying to add some throat hit to a mix. This wasn't even major cinnamon flavor. If you can find some real Vivis, or figure out why some are one way and some are another, I'll stick with you for all my replacement stuff, but this is low quality for sure. This doesn't happen in the Visions.

View attachment 156881

Well... many polycarb tanks are gonna get chewed up by cinnamons. Contrary to what you experienced, I've got another user from a different forum reporting back that he's been running a heavy cinnamon redhot liquid in his for the entire day with 0 clouding... I've also been reading a lot into the vivis today since your post and found people with conflicting reports about whether or not diferent juices ruin their vivis, both official vision and otherwise. I'm not trying to discount what you're saying but theres only so much control you can have over QC out of china and supply chain. If a company gets a different type of poly and they don't understand the differences they'll just cut em up and throw em on a batch.

From reading, it looks like at least 1 batch of official vision novas were perfectly fine with pretty much any juice and a few weeks later, people who ordered from the same vendor had issues with clouding and cracking. Now, from my store I've got 1 person telling me a strong cinnamon juice is perfectly fine and you've got a weak cinnamon juice that's clouded up your tank.

I'm harassing my supplier now, hopefully I can get some semblance of an answer, if I get any news I'll share it.

 

[Elnroth]

Lance, they may have sent you a batch of ego vision heads. They are incredibly similar to vivi heads, except they have the nipple

 

[killnine]

Lance, you're absolutely right about the QC of even Vision's authentic products, but that's all the more reason to stick with the best. The less problems the better. Anyhow, I just want to inform. Hopefully you will do the same on your site. Elnroth, these are not Vision products, you can tell by the packaging, at least of the tank system. The replacement heads I know nothing about, since I didn't order any.

 

[Elnroth]

I know what they are. And looking at my genuine vision products in front of me. The issues you are describing sound like he may have received ego vision replacement heads.

 

[Lance_Wallen]

the replacement heads have the cone.

I'm doing some digging still, I will get some answers, hopefully. Some of this is translating poorly to the chinese

 

[Elnroth]

I'm trying to post a picture of this, but my phone is currently being a jerk. And by the way lance. I received my aga's today. Already have one up and running

 

[killnine]

Great guys, but I didn't buy any replacement heads. I bought a tank system, and it has a cone head.

 

[Lance_Wallen]

ok...

My 'regular' vivi from my stock came with no metal cone on the head in the box... it looks like your head has the cone.

I'm talking to the supplier, she's telling me that the ones without the cone are the 'older' version, and the ones WITH the cone are the newer version. You are right, they are not Vision... after beating my supplier about the head and shoulders they said "Is same as vision product, so we call it vision product" after which I began to chew on their softer parts verbally (and still am as I type this).

They are saying that I must have gotten some of the 'old version' in my batch. I'm verifying with my other user what type of head his came with.

If it's the flat top like the one I have then that might explain why his cinnamon juice didn't cloud but yours (with the cone) did.
If it's the cone top... that'd be two of the same 'version' with two different responses to cinnamon juice which is bad news for me.

 

[Elnroth]

The one on the bottom is an ego vision head. the one on the top is a vivi

 

[Elnroth]

The ego vision heads are slightly taller

 

[Lance_Wallen]

heres the problem.

The supplier is swearing up and down that they 'make' these. I'm inclined to believe them after looking at some of their pictures. They are telling me the flat top ones are the 'old' version and the cone topped ones are the revision. They supposedly sent me some of the old version on 'accident'. I've confirmed with a couple other users now that they all have the cone topped. ALl my replacement heads appear to be cone topped, my minis all seem to be cone topped (all the minis I have left anyway) and it appears that many of the regular novas I've sold have the cone top.

They are telling me that future orders will all be the 'new' version. So no worries there, but they deffinitely aren't going to be compatible with the proper Vision vivi nova. Mine is fully functional, I'm a little annoyed at the fogging tank on some users and not on others, but I can't seem to get a real answer. ALl she can understand is that it is polycarbonate, she doesn't recognize that there are different grades of PC. I'll keep digging.

I've removed mention of vision and 'original' from my product listing. I'm going to take some fresh pictures when the next batch shows up of the actual product out of the box instead of just trusting the freakin supplier to give me accurate pictures. I think she just googled it and sent me the first thing that popped up. If I don't get a good set of answers tonight, I might be out of stock on vivis for a little bit as I hunt down a different supplier. If she can give me some semblance of a good answer to my questions I will most likely continue to stock this version though. It 'is' performing well, I like that the isolator (the little piece of mesh inside the cup) isn't in there, and the airflow is nice.

The device IS performing well, the primary concern here is consistancy in my batches so I don't end up with diferent revisions and people are questioning it's "lineage" so to speak. That I can clear up, it doesn't make it a bad product though.

 

[killnine]

Sounds reasonable to me. You could try Vision directly if you go looking for anyone else to supply.

 

[Lance_Wallen]

Killnine,

I really do appreciate all the information you've posted. Based on my conversations with the supplier I will continue to use them. I am however, requesting that they change the name of their product. I don't know if they'll do that or not but I"m gonna try. The copy cat crap has to go away, it's causing too much confusion in the marketplace and frankly, some of the copies perform better than the originals and they need to learn to stand on their product instead of some one elses name.

Please PM me or send me via my contact us form on the website, your mailing address or order number so I can look you up. I'd like to send you a metal replacement tank for your vivi when I get them in (week and a half to two weeks) to replace the one you tanked (pun intended) with the cinnamon liquid.

I apologize for the confusion here, I will make sure my store is updated with proper warnings and information soon. I stand behind the product because I'm using it and it's been working great for me as well as a number of other folks I've heard back from, but I completely agree with you that it should be more transparently advertised and marketed. There will be updated descriptions and pictures in the next few days.

 

[killnine]

Found out that it wasn't the cinnamon at all. Spearmint did it, and it did it to a Vision tank soon after. That stuff is going far away from my bag of juices! So no big deal on the tank leeching, seems to happen to anything with this stuff.

 

[Lance_Wallen]

thanks for the update. I double checked the remaining inventory last night and all my remaining stuff is the 'latest version' from my supplier, all future stuff will be the latest version as well, apparently only a few of the 'older version' stuff kicked out. I'm still working with them to change the name and take 'vivi nova' off the tanks so I can avoid confusion like this in the future. My next batch will probably still have vivi nova printed on the tanks but hopefully all future orders won't.

 

[Lance_Wallen]

My grand opening has been great (minus the little vivi nova confusion issue) and I'm getting in a lot more products soon! I've got invoices coming in for a variety of stuff and I'm going to be closing this thread and opening a "product update" thread where we can talk about what's in the store, whats coming in the future, and what people would like to see. I'm limited to 2 threads an I want at least 1 available 'spot' for contests in the future so this one has to go

Thank you all for making my grand opening a success, I look forward to doing business with you and taking care of your vaping needs going forward!

-Lance