I'm having a heck of a time getting a response from MyFreedomSmokes.com about a return. All I really need is some kind of status update on where my return is. I think I should already have the item in my hands, but it isn't here and MyFreedomSmokes.com is not answering my emails. I'm using the email from their contact page for support. I would call them, but our schedules conflict. Besides, that's what email is for, when you can't call for some reason we have the option of email these days. This forum may provide a good alternative for communication with them.
Well I ordered an AnyVape EVOD 1100mAh Battery from them, among other things, and it arrived dead. I bought it as a Christmas gift and was setting it up when I found it didn't work at all. batteries usually come with some kind of charge, but this one didn't. I tried charging it, but that didn't work. I followed their returns process on 12/17/13 and was given a return request update of "Return Authorized" on 12/18/13. I flowed the instructions and sent the item back, following instructions specified in the email, on 12/20/13. I have heard nothing since and am getting no reply to requests for updates on the status of my return. Communication goes a long way in customer service. The return number on this is 2771.
I hope this can be resolved, because I have had really great service up to now. They offer good PV gadgets and Juices at reasonable prices, and they ship fast. I realize that there may be a backup due to the holidays and weather, but I don't see why that needs to affect communications about orders.
I am sharing this here as a reference for anyone thinking of buying from MyFreedomSmokes.com, and as a possible venue of resolving the issue. How this plays out can give folks a reference point for MyFreedomSmokes' customer service. I will update the post regardless of any lack of response by the company.
Thanks and happy vaping!
Well I ordered an AnyVape EVOD 1100mAh Battery from them, among other things, and it arrived dead. I bought it as a Christmas gift and was setting it up when I found it didn't work at all. batteries usually come with some kind of charge, but this one didn't. I tried charging it, but that didn't work. I followed their returns process on 12/17/13 and was given a return request update of "Return Authorized" on 12/18/13. I flowed the instructions and sent the item back, following instructions specified in the email, on 12/20/13. I have heard nothing since and am getting no reply to requests for updates on the status of my return. Communication goes a long way in customer service. The return number on this is 2771.
I hope this can be resolved, because I have had really great service up to now. They offer good PV gadgets and Juices at reasonable prices, and they ship fast. I realize that there may be a backup due to the holidays and weather, but I don't see why that needs to affect communications about orders.
I am sharing this here as a reference for anyone thinking of buying from MyFreedomSmokes.com, and as a possible venue of resolving the issue. How this plays out can give folks a reference point for MyFreedomSmokes' customer service. I will update the post regardless of any lack of response by the company.
Thanks and happy vaping!
