Still amazed

[Filthy-Beast]

After being a Reonaut for a while you learn to expect great customer service from Rob and crew. But they still can amaze.

I sent 5 Reos, 3 grands and 2 Mini's to get the latest 510 upgrade and even have my TRA body and door tumbled again.

They arrived at the spa Friday afternoon, they were upgraded , tumbled and shipped back on Monday, I got them yesterday.

That's one week door to door, simply amazing and my TRA is back to it's original great feel, I'm a very happy camper.

 

[Raynman]

Never doubt the ModFather, I knew you wouldn't ever doubt him.

 

[inswva]

I really need to get off my lazy .... and get mine to the spa for the 510 upgrades. Still not sure if I'll do them one at a time or all three at once. Guess this is a good reason to have five or six.

 

[Rat2chat2]

That is really awesome. That is something I want to do eventually. It's just hard to justify when I am so darn happy the way it is now. But I'm sure there are lots of advantages. I think I just have separation issues. I still can't take a shower without one sitting right outside the shower door.

 

[Rule62]

I have 3 Grands with the older 510. I'm debating sending them in, because I've had no problems with them. But if I do, I suppose I could get by on my newest one, with the new 510, for a week.

 

[dbrandt01]

Wow, quick turn around. It shows Rob's work ethic as well to get something done right away and back to you as quick as possibly.

 

[Cheryl75]

I am more concerned with the postal service for safe travels!!

 

[Rule62]

I am more concerned with the postal service for safe travels!!

I am too; especially after recent reports of packages being stolen, or never received/delivered. If I were to send mine in, I wouldn't skimp on the postage. I'd get 'signature required' and 'insured'.

 

[cadman]

Rob is kinda like death and taxes, but in a good way..... You are always gonna have to pay taxes and everybody is gonna die.... And you can always count on excellent customer service from Rob.....

 

[Robinowitz]

Superb customer service indeed! Recently, I sent my mini in for new 510, bought a Grand, and purchased some other goodies and in all 3 cases, the shipping time was superb! The last time I checked a map, Maine and Calif. are on opposite sides of the country but somehow I receive all my packages from Robert in 2-3 days. Yes, he ships Priority but I think he adds some wings to them.

 

[Schlafloser]

heres the same... 3 Grands from Düsseldorf ... 2 weeks shipping to Rob... 2 days at reosmods... 2 weeks shipping back to me
At European modders, I would have waited three months

 

[B2L]

I ordered some parts a couple of weeks ago and after 10 days without seeing them I was getting a little worried. I was about to PM Rob when my wife brought in a padded envelope and told me she got the Mail on the way out one day and threw it in the car, it had been there almost a week

 

[Jugband]

In a big box world where customer service is a thing of the past, it's soooo refreshing to find such great care and concern about customer satisfaction. Just contacted Rob today about sending my Reo's in for new 510 connections, I will also worry about USPS, but nothing else!

 

[Debadoo]

Yes, he ships Priority but I think he adds some wings to them.

the porky dust is like tinkerbell's pixie dust. Makes em really fly!!

my wife brought in a padded envelope and told me she got the Mail on the way out one day and threw it in the car, it had been there almost a week

rut-roh. good thing ya love her huh!

Fb, glad your TRA is back to good again!!

 

[Silver1]

Have only received outatanding service from Rob - even all the way from South Africa

Not only have packages arrived within about 9 to 10 days - which is fantastic considering the long journey - but Rob is always highly responsive and makes you feel your Reo purchase is very important to him

I even called him the other day to ask for advice on a fire button issue and he helped and advised with a smile. Even though I could not see him on the phone I am sure he was smiling. Thats great customer service and I am a very proud and happy Reonaut as a result.

Will definitely be buying more Reos over time...

 

[Big Hitter]

Rob is amazing. He has never said no to anything I've asked of him.

I guess I should ask for more.

 

[Schlafloser]

I guess I should ask for more.

pleaaaaase... ask for a 26650 Grand