Suppliers can edit a users posts? that is bad

[robw]

If a customer complains about a product in a supplier forum, why would that complaint be allowed to be edited by the supplier that is getting complained about.

That is really bad, and needs to stop. How else will consumers know what issues to watch out for.

 

[frogbmth]

Thats something I dont like at all in the supplier forums. Look for deleted posts and be very wary of buying from the supplier doing it!

 

[LuckySevens4U]

Yup they can delete posts if they want, which is unfair IMO. If someone says something that bad that is unacceptable, the posts should just be reported to SJ and let him decide. HOWEVER, the suppliers do pay a monthly fee to have their forums, so they should have some rights.....

 

[frogbmth]

Yes indeed they are advertising spaces, but I dont think thats made very clear.

 

[latte hiatus]

I was aware that suppliers can delete posts/threads, but not that they could edit posts. This could be a problem if suppliers are determined to make themselves and their products look better. If suppliers can only do so in their own suppliers sub-forums, that means any problems should be posted in General Discussions or other forums that the suppliers have no control over, to prevent conflict of interests.

 

[Oliver]

Well, I'd hope the suppliers acted honestly and in good faith. If individuals do play nasty, members tend to find out PDQ.

It seemed unfair to have the suppliers pay for a forum and then not have any control over what's in it - there's plenty of room elsewhere for people to discus things without censorship.

 

[frogbmth]

Is there a way to see how moderated each of their forums are?

 

[D_Struct]

I agree with SJ.

They pay for their slots, for discussion, advertising, or whatever they want to do with it.

There are plenty of places to express your opinions about things on this board without using their forums.

At some point, the people looking at this board are going to have to take some responsibility for themselves about what they're buying into and where they get their information out.

If Joe had to put up a disclaimer for everything that could be misconstrued here, you wouldn't be able to read the forums for all the text boxes and extra fine print.

 

[ApOsTle51]

yup , i voiced my opinion on it here : http://www.e-cigarette-forum.com/forum/general-e-smoking-discussion/7427-regarding-supplier-subforums.html

If you gotta problem with a supplier , take it to the public forums and link to it in the supplier forum.

 

[trog100]

dodgy things forums.. the Admin can make them say whatever they want them too and any old made user can also say what they want to true or false..

never believe a word you read on em... he he he

joe wont abuse this one but its for sure some of the users will.. a supplier with their own forum has more to lose so expect them to be heavily moderated.. its normal..

editing someones post aint ethical but it can be done..

trog

 

[mindtwist69]

I agree it is a two sided coin, if I jumped onto another suppliers forum to say untrue things it could harm their credibility and business, at the same time, I think a statement by the supplier stating such would probably be a better solution than just deleting the post.

 

[D_Struct]

I don't think people should have to be spoonfed everything all of the time.

Let them run their forums how they want. Use the rest of the forum for rants and raves against them.

If the supplier wants to allow critiques of their business in their forums, kudos to them. If they don't, makes no difference to me.

While I don't think it's kosher to edit someone's posts in order to change what they've written, if they don't like what's being said, for whatever reason, they should just delete it.

 

[Elendil]

I don't think people should have to be spoonfed everything all of the time.

Let them run their forums how they want. Use the rest of the forum for rants and raves against them.

If the supplier wants to allow critiques of their business in their forums, kudos to them. If they don't, makes no difference to me.

While I don't think it's kosher to edit someone's posts in order to change what they've written, if they don't like what's being said, for whatever reason, they should just delete it.

I agree how many times do we see a member say "so and so supplier lied to me"(lie denotes misleading someone intentionally versus making a mistake) or "the shipping was slow" (subjective), etc.....

It is very easy to sling mud or bloody someone's reputation, but as we all know, blood and mud don't always clean up easily........

 

[frogbmth]

The true test of good service is how well a business resolves issues. As businesses are made of people, things will go wrong. Watching how a supplier resolves something for an unhappy customer tells a lot about what you can expect if things go wrong for you.

Some customers are unreasonable and most of us are capable of spotting it, but still I feel that the way they are dealt with is invaluable. Every complaint is an opportunity to impress with good customer service.

It is also important to see whether suppliers listen to their customer feedback. Deleting posts or changing them just shows how incapable the supplier is of overcoming challenging situations.

If you want to go ahead and deal with a business unwilling or incapable of resolving challenging situations, do so at your own risk. My money goes to those who respond well to problems.

 

[CaseyNY]

Well as a consumer I will throw my two cents in. Although I don't think it should be done, I don't have a problem with a supplier deleting posts when a resolution can't be resolved and tehy really feel they tried their best. I think they should definitely NOT edit a post. I would rather see them delete it than edit someone else's word. What I would like to see ultimately and I would do if I was a supplier. EVERYONE sends out something that either doesn't work, or got broke, or DOA, or whatever, NO ONE is perfect. What usually impresses me about suppliers is when I read a thread where a customer is having a problem, and they resolve it. My chances of going there, unless there are too many issues, is good, because I know the supplier stands behinds and will resolve issues.

 

[Oliver]

You will always be able to see a "post edited by" note by any edited posts, by the way.

 

[D_Struct]

I think we can also state that there is a huge difference between reasonable critiques and outright conniption fits. I, personally, think those could and should be handled differently where the forums come into play.

In the end, a business has the right to deal with people however they want. They risk running off clients and customers if they treat them poorly, regardless of how they brought about their complaint, and each and every business owner should know that.

It just depends on the proprietor's school of thought, and I don't necessarily see there being a wrong way or a right way. There IS a successful way and an unsuccessful way, though, and the measure of success depends on the proprietor's wishes, not the customer's.

 

[Kendra]

I know the supplier I had difficulty with edited my post. It makes sense to post here, too. . . more people will see it, anyways, and then it can't be edited. For instance, I'm posting here!

 

[latte hiatus]

The true test of good service is how well a business resolves issues. As businesses are made of people, things will go wrong. Watching how a supplier resolves something for an unhappy customer tells a lot about what you can expect if things go wrong for you.

Wow - very well articulated!

I agree that some customers are unreasonable, and those customers are as easy to spot as suppliers trying to cover up. The transparency of the resolution process lends to building confidence in a supplier, not just the outcome.

 

[trog100]

Ultimately the more "freedoms" you allow joe the harder running this place becomes.. bin there done that years ago.. in the end the "freedoms" have to be severly restricted..

its a bit like the real world only worse.. he he

trog