T.V. Bashing Thread

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JLeigh

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Nah, no meat grinder necessary mate. Quite honestly, I thought things were as they should be. The mistake was made, the solution was drawn up and agreed on.

Ultimately, my beef is in the most roundabout way possible, being accused of taking the money and running, ignoring e-mails, and outright abandoning someone, when on my end, I'm pulling my hair out over the hurdles I've had to jump over with getting this business up and running and feeling my OWN set of abandonment issues of the treatment I'd been getting with the cruel children I'd paid to host my website.

I'd gone out of my way to let people on this forum know my dilemma.

Sometimes, it's hard dealing with a tirade of someone else's crud when I'm still busy trying to deal with my own pile...

Fair enough?

But, it's all behind me. I'd sent her an e-mail, apologized for my part with no bitterness behind my words and refunded her money. Now it's time to move on, stick to policy, learn from the experience and concentrate on getting things back to the quality, expedience, affordability and service people have come to expect from us.

Fair enough, Geoff. :) Thanks for not shredding me, and I appreciate the response.
 

Mr. Tasty Vapor

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The moderators here moved the thread over and were encouraging me to respond to the thread, but seriously, the ugliness that was unfolding on its own, was nothing that needed "my brand". That was drama that I just don't afford myself the opportunity to fuel and make uglier.

She'd done an adequate job of fleecing herself, in the nicest way I can put it, "high maintenance". I don't have many of those at all, and I'm abundantly grateful. Of the thousands of people we have ordering, and only a couple who demand royal treatment for $15, I'd say that's a pretty even-headed majority.

So THANK YOU ALL!
 
Geoff; Just keep moving forward your heart and integrity is the reason I/WE are are your customers. Your inspiration and hard work are paying off and is appreciated.:)
Now get busy!! and finish my order so I can start planning my next one.:pervy:
Thanks you and everyone else at Tasty Vapors for what you do.:thumbs::thumbs::thumbs::thumbs::thumbs:
 

Bobnoxious

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Feb 14, 2010
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Geoff,

Ok, maybe slightly OT. You mentioned you were having website issues during all of this, but they have been resolved? The reason I ask is because I tried the contact page on the site, and got no response. And you seem to be all over this forum, so I find the lack of response to be weird.

Anyhow, it wasn't over any problem/issues/orders, so no big deal.
 

Dacoopah

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Jun 20, 2009
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She'd done an adequate job of fleecing herself, in the nicest way I can put it, "high maintenance". I don't have many of those at all, and I'm abundantly grateful.

Sometimes vendors need to learn when to just shut up. I was pretty neutral until I read that. The lasting impression for me will be those words.
 

Poeia

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I have placed two orders with Tasty Vapor and have received excellent customer service (and, obviously, excellent liquid.) I intend to continue ordering from them. Nevertheless, I'm finding the customer-bashing on this thread every bit as ugly as the vendor-bashing on the other one.

To recap (with my editorial comments):
1) The customer placed an order with TV and found out after placing the order that the only form of payment accepted was PayPal. He doesn't use PayPal. Mr. TV had good reason for not putting that info all over the site but it wasn't the customer's fault for know realizing it until the final step in the ordering process.

2) The customer asked if he could pay by check instead. Mr. TV has said the customer did so in a manipulative way but, as finding an alternate payment method was the only way for someone who doesn't use PayPal to order, this is a basically case of "it doesn't hurt to ask."

3) Mr. TV said "yes."

4) This is where I get confused. Having mailed the check, the customer apparently changed his mind and asked if he could pay by credit card instead and have his check mailed back to him. This added a totally unnecessary complication to the whole process. He had mailed the check and should have just let that be how he paid.

5) Mr. TV agreed.

6) The customer received his liquid. Mr. TV was unable to find the un-cashed check and suggested that the customer spend $30 to put a stop on a $35 check. Instead the customer said he should send it back when he found it.

Thus ends round 1.

7) While moving to a new facility, Mr. TV found several checks that hadn't been deposited, including the customers. Forgetting about the above, the check was deposited.

8) The payment showed up on the customer's bank statement and he tried to contact Mr. TV several times. Because of problems with the web host (which were neither party's fault), Mr. TV did not receive the messages.

9) Thinking he was being ignored (and ripped off), the customer posted about his problem. (He was, of course, wrong about being ignored and Mr. TV had posted in this subforum about these issues several times. But I know that when I can't reach a merchant to get a problem resolved despite several attempts, my reaction is not to look around to find out if there is a technical problem preventing the merchant from getting back to me.)

10) The bashing from both camps began.

So, the customer asked to use an alternate way to pay, then asked to change payment methods, didn't cancel the check and didn't search for a reason he was being ignored.

Mr. TV did not inform customers that he only accepted PayPal until after the order was placed. He agreed to the alternate payment and to the change in methods, lost the check and then cashed the check.

It seems to me that plenty of mistakes were made on both sides.

And, like I stated at the beginning, the bashing and cross-bashing is more unpleasant than the actual errors.

I know problems like this are not the norm when dealing with Tasty Vapor. My experiences have been excellent and I intend to continue to order from them.
 
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Rockalot

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Feb 11, 2010
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Sometimes vendors need to learn when to just shut up. I was pretty neutral until I read that. The lasting impression for me will be those words.

Sometimes posters should learn the same.

Have you been a customer of TV? I am guessing no. Do you run a small business? I am guessing no here as well. Small business owners know that difficult customers are not worth the trouble and in reality should be dropped.

TV is one of the best companies on this site and people posting BEWARE OF posts are not looking to solve a problem they are trying to inflame the issue. Then the lurkers/trolls join in with their opinion not even knowing the guy or what they are even talking about. sheesh.

There were pages of customers defending TV, even offering to buy the credit! I think that more than anything shows that TV is a great company with awesome customer service.

So, say what you will but those of us who actually use TV know better and those that don't are plainly just missing out.
 

harpo

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Sometimes posters should learn the same.

Have you been a customer of TV? I am guessing no. Do you run a small business? I am guessing no here as well. Small business owners know that difficult customers are not worth the trouble and in reality should be dropped.

TV is one of the best companies on this site and people posting BEWARE OF posts are not looking to solve a problem they are trying to inflame the issue. Then the lurkers/trolls join in with their opinion not even knowing the guy or what they are even talking about. sheesh.

There were pages of customers defending TV, even offering to buy the credit! I think that more than anything shows that TV is a great company with awesome customer service.

So, say what you will but those of us who actually use TV know better and those that don't are plainly just missing out.

So he should have stated his side of the situation and left it at that. Instead he continues to bash along with others. Two wrongs don't make a right.
 

gratefulme

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She'd done an adequate job of fleecing herself, in the nicest way I can put it, "high maintenance". I don't have many of those at all, and I'm abundantly grateful. Of the thousands of people we have ordering, and only a couple who demand royal treatment for $15, I'd say that's a pretty even-headed majority.

I order from you on a fairly regular basis. I can honestly say you are my favorite eliquid supplier.

After reading this quote I am seriously disappointed. Why would you continue to make these pot shots after it was over. If it would have ended without your comments you would have looked like the bigger person. This is a level of cockiness I have never seen with someone directly dealing with a customer. Sad really
 

harpo

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I order from you on a fairly regular basis. I can honestly say you are my favorite eliquid supplier.

After reading this quote I am seriously disappointed. Why would you continue to make these pot shots after it was over. If it would have ended without your comments you would have looked like the bigger person. This is a level of cockiness I have never seen with someone directly dealing with a customer. Sad really

I agree. But it's not the first time I've seen this cockiness.
 

Rockalot

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So he should have stated his side of the situation and left it at that. Instead he continues to bash along with others. Two wrongs don't make a right.

When somebody posts a thread with BEWARE OF (your company name here) it gives the vender the right to bash back. I probably would have said worse.
 
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harpo

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When somebody posts a thread with BEWARE OF (your company name here)
I think the vender totally has the right to bash back. I probably would have said worse.

And risk the chance of loosing existing and potential customers. Not good business practice in my view.
 

martha1014

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What is so bad about a negative review is that they stick in people minds. There can be 100s of positive but the negative one sticks in your mind. I have dealt with TV and IMO was an excellent supplier. If I don't have any problems with my service then I continue to order.

My huband has an internet business and we understand how things can get messed up and customers will complain. He had one that went so far as to report his complaint to the BBB. Of course they found in favor of my husband which really ...... the customer off.

He use to accept personal checks but after several came back he will no longer accept them. It has to be either money order or cashiers check. This is a good practice. You do not have problems with these because it is just like cash. If she had paid with MO or cashiers check she could not have changed her mind about the method of pay.

Hopefully this will not affect your business as most of us are completely satisfied.

By the way I love the atomic cinnacide. Will be ordering more.
 

harpo

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In reality it's been proven that losing difficult customers is beneficial to your company in the long run, things run a lot smoother.

Being cocky and bashing customers could very well sway a potential new customer away. For that matter an existing customer. Like I said before Geoff should have just stated his side and press on. IMO he would have been the better person for doing so.
 

gratefulme

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Even if poor attitude leads to the lose of a lot of good regular customers? I find that very hard to belive and would love to see the data on that. Simply because that's what were talking about and noting more.

In reality it's been proven that losing difficult customers is beneficial to your company in the long run, things run a lot smoother.
 
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