I have placed two orders with Tasty Vapor and have received excellent customer service (and, obviously, excellent liquid.) I intend to continue ordering from them. Nevertheless, I'm finding the customer-bashing on this thread every bit as ugly as the vendor-bashing on the other one.
To recap (with my editorial comments):
1) The customer placed an order with TV and found out after placing the order that the only form of payment accepted was PayPal. He doesn't use PayPal. Mr. TV had good reason for not putting that info all over the site but it wasn't the customer's fault for know realizing it until the final step in the ordering process.
2) The customer asked if he could pay by check instead. Mr. TV has said the customer did so in a manipulative way but, as finding an alternate payment method was the only way for someone who doesn't use PayPal to order, this is a basically case of "it doesn't hurt to ask."
3) Mr. TV said "yes."
4) This is where I get confused. Having mailed the check, the customer apparently changed his mind and asked if he could pay by credit card instead and have his check mailed back to him. This added a totally unnecessary complication to the whole process. He had mailed the check and should have just let that be how he paid.
5) Mr. TV agreed.
6) The customer received his liquid. Mr. TV was unable to find the un-cashed check and suggested that the customer spend $30 to put a stop on a $35 check. Instead the customer said he should send it back when he found it.
Thus ends round 1.
7) While moving to a new facility, Mr. TV found several checks that hadn't been deposited, including the customers. Forgetting about the above, the check was deposited.
8) The payment showed up on the customer's bank statement and he tried to contact Mr. TV several times. Because of problems with the web host (which were neither party's fault), Mr. TV did not receive the messages.
9) Thinking he was being ignored (and ripped off), the customer posted about his problem. (He was, of course, wrong about being ignored and Mr. TV had posted in this subforum about these issues several times. But I know that when I can't reach a merchant to get a problem resolved despite several attempts, my reaction is not to look around to find out if there is a technical problem preventing the merchant from getting back to me.)
10) The bashing from both camps began.
So, the customer asked to use an alternate way to pay, then asked to change payment methods, didn't cancel the check and didn't search for a reason he was being ignored.
Mr. TV did not inform customers that he only accepted PayPal until after the order was placed. He agreed to the alternate payment and to the change in methods, lost the check and then cashed the check.
It seems to me that plenty of mistakes were made on both sides.
And, like I stated at the beginning, the bashing and cross-bashing is more unpleasant than the actual errors.
I know problems like this are not the norm when dealing with Tasty Vapor. My experiences have been excellent and I intend to continue to order from them.