Talk about throwing business away.

[grumpster]

I understand that the Chinese are having a holiday, but I can't believe the way eastmall is handling it. One would think they would keep their store open and inform people that shipping would resume after the holiday. Possibly offer a discount for those willing to wait.

I was shocked and surprised to find that the store was empty. I almost removed them from my bookmarks thinking they had went out of business.

The other Chinese sellers are keeping their store open and at least one of them is offering up to a 10% discount for waiting. Since I am placing over a 6 month supply order, this is worth it to me.

I have always dealt with Eastmall in the past, but the store being closed and the low prices and holiday discount from the other guys leaves me little choice. It's really a shame they decided to totally close their store and remove all inventory for the holiday. I'm sure they'll loose a lot more business than just my self.

 

[Silverthorn181]

If you are placing your order with the supplier that I use who IS offering a 10% discount you'll probably stick with them!! Their service and products are great and the prices are always tops!!

I've never come across a better buying experience!!

 

[Thyestean]

I've seen some others do the same for holidays but I am surprised they don't even have an announcement on the site telling why there is no product available.

 

[markule]

Personally, I wish more companies really did take their holidays seriously, for their employee's sake. Eastmall won't be coming back from holiday with a HUGE backlog of orders to deal with. In terms of their employees, I applaud their choice. As an Eastmall customer, I wish I'd had the funds to make an order prior to the holiday.

 

[5cardstud]

They left a notice here http://www.e-cigarette-forum.com/forum/eastmall-ecigarette/68649-east-mall-closing-holidays.html
I don't shop there but just so you know.

 

[Thyestean]

yeah I had seen that but still odd that they took all stock off the website and didn't put a notice up for non-forum customers.

 

[Bella Chic]

Silverthorn who is your supplier?

 

[Silverthorn181]

Hi Guys!! Geeee I've become popular since I posted that!!! PMs a plenty!! Feelin very loved!!

Happy Vapin guys!! And happy Chinese new year specials!!!

I hope EM doesn't mind all the business that HC is getting over the CN New year!! Maybe they'll rethink for next year!!

 

[Di]

Hi Guys!! Geeee I've become popular since I posted that!!! PMs a plenty!! Feelin very loved!!

Happy Vapin guys!! And happy Chinese new year specials!!!

I hope EM doesn't mind all the business that HC is getting over the CN New year!! Maybe they'll rethink for next year!!

what are you doing in here -------

you should be over at HC collecting your commission !!!!!!8-o

 

[mudmanc4]

Hi Guys!! Geeee I've become popular since I posted that!!! PMs a plenty!! Feelin very loved!!

Happy Vapin guys!! And happy Chinese new year specials!!!

I hope EM doesn't mind all the business that HC is getting over the CN New year!! Maybe they'll rethink for next year!!

Nothing like popularity based on sales for someone else , enjoy your short lived moment. It very well may be your fifteen minutes.

 

[Di]

Thanks for the verbal hand up -- MM ,

I must admit I find it very rude to go into a sellers forum

and spruke another sellers products and specials --

if it were done in any other forum,
he might have got a warning from SJ--(ECF Owner)8-o

 

[bronson]

And JANTY in an approved supplier here, and should know better.
Oh well this is not my forum, but I find it rude also.

I will not show my signature because I don't want to be rude

 

[Di]

And JANTY in an approved supplier here, and should know better.
Oh well this is not my forum, but I find it rude also.

I will not show my signature because I don't want to be rude

you are very welcome here bronson

a big thank you to you also for the support ----

please come back and play with us often,

I also do not mind if you use your sig ---
please do -----------

I just am a lil miffed when someone comes in here spruking and selling someone elses product in my forum -----

I would not dream of doing that in someone elses,
beside which,
if I did --
I wouls get my .... kicked pretty dammed quick !!!! 8-o8-o8-o

 

[BARENETTED]

Just my 2 cents worth. I love Eastmall and their customer service is incredible. If they can afford to close for holidays - good for them. I wish our greedy corporate companies in the USA would do the same to allow family time for all employees. Everyone needs some 'downtime'. I know these people work like mad when they are open. I don't think it will seriously hurt them. I will still order from them when I need to.

A little personal story - There is a family owned and operated pizza/Italian restaurant in my town. They are closed every Sunday and Monday. They also close down for 3 weeks summer vacation each year. They are the best in the area. So, when they are closed, I am forced to go elsewhere if I must have pizza. However, since they are the best in the area, I always return to them, once they reopen - as long as they are still selling the best pizza!

 

[bluesuede]

Ooooh, that was tacky!! 8-o I have nothing but good things to say about EM and the staff.

So... Happy New Year East Mall and may you enjoy your much deserved holiday! We'll be here when you come back!

 

[Di]

Just my 2 cents worth. I love Eastmall and their customer service is incredible. If they can afford to close for holidays - good for them. I wish our greedy corporate companies in the USA would do the same to allow family time for all employees. Everyone needs some 'downtime'. I know these people work like mad when they are open. I don't think it will seriously hurt them. I will still order from them when I need to.

A little personal story - There is a family owned and operated pizza/Italian restaurant in my town. They are closed every Sunday and Monday. They also close down for 3 weeks summer vacation each year. They are the best in the area. So, when they are closed, I am forced to go elsewhere if I must have pizza. However, since they are the best in the area, I always return to them, once they reopen - as long as they are still selling the best pizza!

Ooooh, that was tacky!! 8-o I have nothing but good things to say about EM and the staff.

So... Happy New Year East Mall and may you enjoy your much deserved holiday! We'll be here when you come back!

Thanks for the support guys,

yes, I agree,


when you find good service and decent products,

you will come back -------

abnd if they are closed for a few days, -- then you wait for them to re-open
knowing theat your service and products will be there again --

I am grateful for all your support in here guys,

and I am grateful for the many friends I have made in this forum
and the fun we all have here together while slurping and vapin' away together -- !!!!!!!

 

[coinmaster]

I think probably the biggest issue here is a lack of notification on the website. This could very well lead to loyal customers thinking that EM has closed shop, and looking elsewhere in future.

I appreciate that during the holidays, EM staff get a TOTAL holiday (that's really cool!), but they would be able to do the same if David left the product on the website and added a highly visible "We're on holiday" notification on the site.

Allowing people to purchase whilst advising that orders will be processed on the return from holidays could mean only one thing for Eastmall - continued revenue stream.

But then, that is how I would run any business of my own, and as Eastmall is not my business, I guess they can do things however they want

I don't mind either way, I'll still continue to buy my stuff from EM when I can

 

[badkolo]

the only thing i agree on is that eastmall should have had a notice stating they will close for 20 days.

but other then that i don't understand the backlash. Its not like you can actually buy something from any other chinese vendor since they are all closed.

they all reopen at the same time, and if you go by that then it doesn't matter if they left the stuff up to purchase or not because they wont be shipping out the order until monday and they reopen on saturday. so it doesn't matter if you purchased the stuff during the period they are closed or if you order this weekend coming, you will still receive it at the same time..

 

[Di]

the only thing i agree on is that eastmall should have had a notice stating they will close for 20 days.

but other then that i don't understand the backlash. Its not like you can actually buy something from any other chinese vendor since they are all closed.

they all reopen at the same time, and if you go by that then it doesn't matter if they left the stuff up to purchase or not because they wont be shipping out the order until monday and they reopen on saturday. so it doesn't matter if you purchased the stuff during the period they are closed or if you order this weekend coming, you will still receive it at the same time..

OMG BK---

do I perceive a glimmer of intelligence there from you ????????

 

[badkolo]

my brain is exhausted, i think i used up all my intelligence on that last post, must rest, feeling week.