TECC customer support is bad

[paulhampson]

Last week was not a good week for me. I received 3 packages :

1. 1 TECC titan
2. 1 Bestcig B112 passthrough kit
3. 1 intellicig 20ml Rich tobacco flavour liquid

All had problems:
The TCC burned an atomizer within two days.
The B112 usb passthrough battery died.
The liquid tasted minty and had bits in it.

The response from the 3 different firms is illustrative:

• TECC told me I had to return the atomizer and be compensated for postage with free carts.
• Bestcig offered and sent a replacement part with no questions asked.
• Intellicig offered and sent replacement liquid

OK I thought I will send the TECC part back and they should send me the item when i prove I have sent it. To reduce costs for both of us I used the cheapest means to return the items and sent a scan of the postage receipt to TECC. They then informed me that nothing will be sent until the faulty part is recieved (since I live in Greece this will be approximately 3-4 weeks until I recieve it).

The lesson here is that Bestcig and Intellicig have respect for their customers while TECC is basicly taking the p*ss.

If you want a 510 go to Janty you pay a little more but you get better customer service when a part fails (which is probaly inevitable for at least one part out of 4 in my experience)


Any one else had similar experiences? We really should start naming and shaming/ praising suppliers for negative and positive support experiences.