Tech support AREA ! POST HERE FOR TECH SUPPORT PLEASE !!!

[Bovinia]

Set your meter on the 20v setting, touch the red lead to the top cap screw and the black lead to the top or bottom cap, then push the fire button.

I understanf if you aren't comfortable opening it up, I'm thinking that the wire may be loose causing intermittent firing. Check and see if the top cap outer screw is tight. It needs to ne snug but not super tight.

 

[dale1962]

Brain dead tonight did meter the unit and had at yellow and on mine 4.6v and thats what it read....thanks for your help bovinia and as far as it not firing it basically is.You said that it could be the blue led that is bad?Has that happened very often only 2 weeks old?Doe's it really matter if its working or not?Besides I wish it did....

 

[Bovinia]

If it's firing and you are happily vaping then I would say that it is just a bad led. Common? No but I have heard of it a few times. You do have a warranty and can send it in to get it fixed, but I would see what Mike says. If you are having intermittent firing issues too, then there is a problem somewhere.

 

[dale1962]

Thanks again and it is working good now other than the blue led but hopefully Mike will chime in and let me know if need to send in.When u send one back for repair in warranty how exactly doe's that go?Do I pay for shipping?

 

[Bovinia]

You'll fill out an RMA form from the Notcigs site and print it out to send in with it...yes you'll pay shipping to Mike, but not from him back to you. Pleasure to try and help, I'm sorry you're having trouble.

 

[dale1962]

TY Bovinia................

 

[BuzzKill]

Sounds like an LED has a bad solder joint , it is only an indicator and does not effect performance , up to you as to getting it fixed

 

[Bovinia]

Thanks Mike, I was hoping I was thinking on the right track for Dale

 

[BuzzKill]

You my Tech Girl Bov !!!

 

[dale1962]

Sounds like an LED has a bad solder joint , it is only an indicator and does not effect performance , up to you as to getting it fixed

Buzzkill, I'll just keep using it for a few days cause it is hittin well right now,and see how it goes but if something goes funky or decide to get blue led fixed is it alright to send back for repairs then?Is the warranty for 6 months?Thanks,Dale

 

[Bovinia]

Yup, 6 month warranty

 

[clock2160]

I have one of the first original Infinitys, It stopped working one day so it was put away for awhile, then I read about alcohol baths and tried it, it fired back up but I cannot adjust voltage, its stuck at 6 volts. My question, is there a fix? If not can it be sent in for a repair, or is it obsolete and not repairable? Thanks for any information

 

[Bovinia]

Clock, are you able to turn the dial or does it read 6v no matter where you set the dial?

 

[clock2160]

Hi Bovina, Thanks for the reply, I am able to turn the dial and it reads the 6 volts no matter where the dial is.

 

[Bovinia]

Bummer When you gave it a bath, how long did you let it soak in the alcohol, and did you let it dry over night?

 

[BuzzKill]

We do not have any more OLD Infinity PCB;s so we cannot repair them anymore , let it dry longer , blow it out with a hairdryer too and see if that helps.

 

[SlowTalker]

Help!!! I was just puffing away on my Buzz Pro and it stopped firing so I figured it was time to change the batteries (I was comming up on 24 hours so no biggie). When I turned it over to unscrew the bottom cap it was just hanging there - the brass disk bitby itself. The threads are still nside the Buzz. I can't get the batteries out at all. I can't even turn the unit off. Seriously freaked out here.

 

[BuzzKill]

Help!!! I was just puffing away on my Buzz Pro and it stopped firing so I figured it was time to change the batteries (I was comming up on 24 hours so no biggie). When I turned it over to unscrew the bottom cap it was just hanging there - the brass disk bitby itself. The threads are still nside the Buzz. I can't get the batteries out at all. I can't even turn the unit off. Seriously freaked out here.

OK the bottom cap came apart ! there is a PIN that is in the metal part this slides into a hole on the plastic threads , the screw goes through both parts .

Ok there is a hole in the plastic threads ( small one ) stick a pin in it and try to remove the threads then reassemble the bottom cap and tighten it real good ( nut inside )

 

[SlowTalker]

Okay - does the teeny rollpin that fell out go in that hole and the corresponding hole on the bottom brass bit? The rest of the cap is back together BTW - thank you! Just need to know what to do with the rollpin.

 

[Bovinia]

I'm pretty sure you are right about the little pin Slow. I don't have the delrin bottom cap to look at tho. Glad you got it back together!