Tekk Mod broken...AGAIN

[aszure]

Long story short...

I got a tekk mod about a month ago from COV. After about 2 weeks, the atomizer connector came loose and eventually came out completely. I emailed COV, who then told me to send it to someone else. It was either fixed or replaced pretty quickly.

Then about 2 weeks later, the same thing happened again. I am not tightening it too tight. I turn it until it stops. I have 2 other box mods, and haven't seen this happen before.

So, I emailed the guy who replaced it before. He's on vacation, so I need to email the modder himself. Guess what...no response. So...I go back to COV and emailed them...again no response.

EDIT: I just did get a response from Jason...let's see how it goes.

 

[Caddyman]

Jason, like Bruce, was at vapefest this past weekend in philly. Jason had quite a ride home sunday/monday so I am guessing he is getting back settled into business today. Great guy, he will get you fixed up.

 

[Bigbuyer]

Aszure, Let me know what happens here. If you want to return the Tekk, I will take care of you.

 

[aszure]

Aszure, Let me know what happens here. If you want to return the Tekk, I will take care of you.

Thanks, I appreciate it. Just frustrating when it's the 2nd one that this happens to. I will see what Jason has to say, and I will be in touch if there's an issue.

 

[Bigbuyer]

Sounds good.

 

[dspin]

Here we go again, another example of how Bruce does business. Top notch, A+, what else can I say, just a great vendor that takes care of his buyers.

Aszure, Let me know what happens here. If you want to return the Tekk, I will take care of you.

 

[aszure]

Jason was a peach. After 3 days of getting the "I will get with the modder" excuse, I email him again. He said it's been shipped. Shipped?! I said how could you have? You don't even have my address. Turns out he was thinking of a different customer.

So now, after 3 days, I am back at step 1. So what can we do here? I really don't want another one, since I have had 2 out of 2 crap out on me. It is possible to get a store credit for the value of my purchase? Thanks for your help Bruce, you definitely appear to care more about the customer than the other 2 people I was dealing with.

Thanks,

Jim

 

[Bigbuyer]

Jim, Jason is a great guy. He has sent me a few repairs. Yours is probably one of them. So, when I get them, I will send to you.

 

[aszure]

He doesn't have mine. It's sitting on my desk.

 

[tonyorion]

I have looked at a bunch of different box mods, and IMHO the majority of them are doomed to fail. With the exception of the REO which is all metal and purposely built for the e cig, most of them use an injected molded housing that is designed for electronic hobbyists or for some other purpose such as a usb backup battery. These boxes are just not designed to take a lot of mechanical stress. The base of the two TREK mods I saw already showed signs of cracking.

There are plenty of really tough "engineering" plastics out there such as Delrin, Lexan, PBT, Noryl, but the plastic used in many box mods is generally some cheep PVC or styrene. What is worse is the fact that they will contain a filler to make them flame ......ant or give them certain electrical properties which will make a general purpose plastic even weaker.

Used and designed wisely, plastics can easily replace metals. For instance, there are a lot of all composite aircraft out there. When I look at the base of the Trek mod, I can only say: nice idea, crappy mechanical design.