Simage, you should have received reply to all of your messages with this issue in a matter of a few hours, I looked at your ticket, and the customer service team called it in for an RMA replacement.
Unfortunately, there's no reprogramming the chip inside once the unit is manufactured.
Our distribution center phone service is in the middle of being put up now, but there's not anyone there 24/7 to answer your call - so we use the ticket system to make sure your issue is handled.