usually I am not needed to interfere into CS -
but in this case it has been a blessing in disguise,
because some of you came to me and I forwarded your messages,
and the fact that we realized something was wrong -
you all were saying you have emailed CS
several times and got no answer,
now, we know this is not normal,
Joy said she checked and had nothing from any of you -
so we knew something was - amiss,
and we checked ,
and found the problem (s),
so thank you all for helping us to find the problem,
and thanks even more for your support and patience
while we found it and fixed it -
you really are an amazing bunch of supportive customers.
I am blessed to call many of you - friend -
but in this case it has been a blessing in disguise,
because some of you came to me and I forwarded your messages,
and the fact that we realized something was wrong -
you all were saying you have emailed CS
several times and got no answer,
now, we know this is not normal,
Joy said she checked and had nothing from any of you -
so we knew something was - amiss,
and we checked ,
and found the problem (s),
so thank you all for helping us to find the problem,
and thanks even more for your support and patience
while we found it and fixed it -

you really are an amazing bunch of supportive customers.
I am blessed to call many of you - friend -
