My Grand order worked-out by pure luck..
I was trying like hell to get an order for a gold & black door through the stampede & server overload... By the time I could actually get a complete order through, the gold & black was no longer showing as available, so I settled for a black with silver door.
I sent an email out some days later to confirm the order, and was told it was received. Last week, I e-mailed again, and was told that my order didn't make it in his inbox, even though I emailed him the PayPal transaction # days before, and received the reply that my order WAS verified. I even replied using the order confirmation e-mail that Rob sent me saying my order was received. To be honest, I found this kind of strange.
Anyhow, I was told that my previously confirmed black & silver door was not available, but he did have a gold & black door if I didn't want to wait. Luck was with me since that was what I wanted to begin with...
I am VERY happy with the Grand.
The quality, function, attention to detail, and large juice capacity exceeded my expectations.
The only thing that I didn't like was that the included L/R 510 atty blew within 24 hours even though I kept it wet and never flooded it. I posted in the REO Grand thread about it, and Rob confirmed that this batch of attys were not that good. I was somewhat disappointed that Rob didn't offer to send me another, but at this point I am just happy that I received the Grand in the color combo I wanted, and have it to enjoy.