Yeah, then you don't have to worry about it 'cause everyone just hates you by default.
LMAO! You've obviously seen my work!
The Honeymoon is over....
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LMAO! You've obviously seen my work!
I guess I got to this party a little late. Adrenalynn beat me to it again, not the first time.
I've had my own computer business for the last 21 years. I have made it a habit/policy from day one not to run a second service call for the same problem. I figured that the second call cost me far more than what I made on the first one. I needed to give the customer a break, and the customer lost some faith in me -- AND I could have been making money doing something else. I can pretty much guarantee that the last thing Steve and the team want is to have to spend time correcting a mistake. It costs big money, (time is money too). But, it happens every now and then. I know!
If the crew is not working hard on a way to at least reduce the rate of errors I would be more than a little shocked.
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I've had my own computer business for the last 21 years. I have made it a habit/policy from day one not to run a second service call for the same problem. I figured that the second call cost me far more than what I made on the first one. I needed to give the customer a break, and the customer lost some faith in me -- AND I could have been making money doing something else. I can pretty much guarantee that the last thing Steve and the team want is to have to spend time correcting a mistake. It costs big money, (time is money too). But, it happens every now and then. I know!
If the crew is not working hard on a way to at least reduce the rate of errors I would be more than a little shocked.
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>> AND I could have been making money doing something else.
Good call! Opportunity Cost. That's one that's hard to ever gauge what the value is. But it's a bunch over time - and maybe "everything"
Good call! Opportunity Cost. That's one that's hard to ever gauge what the value is. But it's a bunch over time - and maybe "everything"
I agree with the cost of having to 'fix' things being hard on the business, that is understood. I don't want to cause them any more hardship either. I also am getting a bit weary of the "make a note on your next order" thing too though. I wish there was a way to remedy this better.
I love what I'm seeing here, both the product and the people... however, I am getting damn frustrated at my battery situation. (Two people here, so we figured out very quickly we need 4 batteries. One charging while one in use, him at work, me working at home.)
We have ordered batteries, and we have had problems, and we have ordered again and made note, and had replacements sent with next order... etc. My very first order was Feb. 5. I believe I have had something like 7 orders already! I've also placed orders for friends too.. making me nervous now.
This is where it gets so frustrating. Just yesterday, new order arrived ALSO including 2 new 'replacement' batteries. Also, made a trip to P.O. to mail back defective batteries. Last nite, vaping away, battery dies AGAIN, no reason... clean, was working, etc. I have a completely different set of batteries now than when I started, and now another goes. OK, I understand things happen. Problem is... I am not wanting to MAKE another order again right now. Geeesh, I don't want to make another order yet, but I DO need this battery replaced. I paid for the product, I paid for the shipping, and I have to pay small shipping to send it back (no big deal)... do I really have to make another order to request another battery again? There's got to be another way. I also called once and asked if I could just drive there and exchange, (40 miles) but they were pretty busy, understandably. I do believe they are doing their best, and I am almost afraid to have to send yet another e-mail to customer service... they'll hate seeing my name soon! LOL
Oh well... what is the best solution? I don't know... love the company, the people, the way it's growing and all the products... but I'm not lovin' this batch of batteries at all!
Steve has been great, and this is by no means a post that is to complain... but just to show frustration on both sides. I don't want to have to buy a few more batteries either, just to be sure I always have at least 4 that work. I seriously wonder what a better solution could be? Could they just send me out a replacement battery with cheaper shipping? I wouldn't mind a bit longer wait.
I love what I'm seeing here, both the product and the people... however, I am getting damn frustrated at my battery situation. (Two people here, so we figured out very quickly we need 4 batteries. One charging while one in use, him at work, me working at home.)
We have ordered batteries, and we have had problems, and we have ordered again and made note, and had replacements sent with next order... etc. My very first order was Feb. 5. I believe I have had something like 7 orders already! I've also placed orders for friends too.. making me nervous now.
This is where it gets so frustrating. Just yesterday, new order arrived ALSO including 2 new 'replacement' batteries. Also, made a trip to P.O. to mail back defective batteries. Last nite, vaping away, battery dies AGAIN, no reason... clean, was working, etc. I have a completely different set of batteries now than when I started, and now another goes. OK, I understand things happen. Problem is... I am not wanting to MAKE another order again right now. Geeesh, I don't want to make another order yet, but I DO need this battery replaced. I paid for the product, I paid for the shipping, and I have to pay small shipping to send it back (no big deal)... do I really have to make another order to request another battery again? There's got to be another way. I also called once and asked if I could just drive there and exchange, (40 miles) but they were pretty busy, understandably. I do believe they are doing their best, and I am almost afraid to have to send yet another e-mail to customer service... they'll hate seeing my name soon! LOL
Oh well... what is the best solution? I don't know... love the company, the people, the way it's growing and all the products... but I'm not lovin' this batch of batteries at all!
Steve has been great, and this is by no means a post that is to complain... but just to show frustration on both sides. I don't want to have to buy a few more batteries either, just to be sure I always have at least 4 that work. I seriously wonder what a better solution could be? Could they just send me out a replacement battery with cheaper shipping? I wouldn't mind a bit longer wait.
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Yes, you're right. I had an error on a recent order and they were very gracious and quick in fixing it - but the replacement was still not right. (I ordered an XL, and in the end I got a regular sized battery, which I'm not wild about.) The replacement works fine, so I'm just going to drop it.
I think the OP is right about where the problem is. Whoever is packing (picking) the orders is not paying close enough attention. It is probably because they are totally swamped. I figure that's a good thing overall. The more people who switch from analogs to e-cigs in general, and V4L in particular, the better.
Overall, however, the customer service is excellent. I can tolerate a few screw-ups because the good definitely outweighs the bad.
One thing that has been touched on but not enough imho, is the fact that that the V4L team has made a super effort to satisfy everyone. More battery selections, with and without logos, colors .... More flavors, with a wider range of strengths than anywhere else I've seen, larger cases with a huge selection.
I could go on and on but there is an old saying that you can't be everything to everyone. V4L is going the extra mile, in spades, and that by itself will cause problems. I still say the internal QC on orders will improve. If anyone thinks they can do it better Steve would probably welcome the help if you are in the Chicago area.
You might find that with this selection it's not as easy as it sounds.
This all comes from Steve's passion to get everyone of cigarettes So call him a little too passionate or over zealous if you will but it aint easy and they are all working their tales off to make it work..
Maybe when they can afford a bar code system!!!
I could go on and on but there is an old saying that you can't be everything to everyone. V4L is going the extra mile, in spades, and that by itself will cause problems. I still say the internal QC on orders will improve. If anyone thinks they can do it better Steve would probably welcome the help if you are in the Chicago area.
You might find that with this selection it's not as easy as it sounds.
This all comes from Steve's passion to get everyone of cigarettes So call him a little too passionate or over zealous if you will but it aint easy and they are all working their tales off to make it work..
Maybe when they can afford a bar code system!!!
Im really proud of them and Im super impressed with the inventory.Ive never seen so many choices.Just watching the changes in the last 6 months has been amazing.Steve just doesnt stop when it comes to improvements.I know he really wants us to be happy.
Just wanted to close the deal on this thread. Mark at V4L was kind enough to send me a 30ml bottle of the Cowboy juice at no charge. I received it just in the nic (on pun intended) of time. I am now going to be able to get another newbie introduced to E-cigs and V4L.
Thanks again Mark and best of luck to you guys.
Thanks again Mark and best of luck to you guys.
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