Greetings all,
Just a drop-in, to say thank you for a wonderful month, and give you all an update to how we are now shipping and replying to emails.
Your support has been tremendous and your response to the Vapenstein Blends fantastic. We thank you all.
It goes without saying that your business is greatly appreciated, there wouldn’t be a want2vape without you, however, our schedule was becoming overwhelming to the point that we needed to make some changes in the way we operate and handle shipping and communications, so as to maintain our standard of service and quality of product you expect from us.
We have decided to run our business instead of it run us, and felt it best to take two days off a week, on Saturday and Sunday, as these days make the most sense because the post office is closed as well. Hopefully most of you have days off from your work lives, also.
If you place an order on Monday through Thursday it will ship on Friday, while orders placed on Friday through Sunday will go out on Tuesday. Not a lot of change, we were shipping three times weekly, but enough to help us immensely here.
So this will also impact how we reply to customer emails. We will check emails first thing Monday-Friday mornings, then reply in order of receipt, fill & pack all orders placed over the weekend on Monday, which get shipped on Tuesday. Then fill all orders placed Monday through Thursday for Friday shipping.
We try our best to answer each and every email; however ones that are about shipping and tracking are given 24hrs. Our shipping program will generate an email stating your shipping date, please allow 2-3 days to receive your order after the stated shipping date.
We posted these changes and additional info in the Shipping FAQ as well as on the Homepage and in a link in Terms and Conditions on the website.
We have also had to implement some stringent Credit Card processing rules and filters due to some fraudulent purchases. We only ship to U.S. Addresses and our CC processor is set to reject any out of country purchases as well. So even if you are using a U.S. billing and shipping address, if you are on a computer NOT in the U.S. it will reject the purchase. I just found out about this particular fraud filter Monday and have taken steps to fix that problem.
I am working on a way to make this where it is accepted (not automatically fail) but needs approval. I know some of you have had problems ordering due to this issue. And I am very sorry for your trouble. Hopefully this has been resolved now, so anyone that has had this problem, please try again.
Also on that subject, many ask about APO shipping. While we support out troops 100% and then some, we still do not ship out of country. I have two children in the Air Force and sympathize completely.
So please have a friend or relative place your order and send it to you. I will make every effort to make it worth your while if you let us know that this is for a service person. And we want to thank you for your service to both our country and to ME personally. God Bless our troops!
I hope this clears up a few things and again, Thank you all.
Donley and Carol Wilson
want2vape