The personal touch...

[ChrisKY]

Just like to say Thanks to Kathy at madvapes for the personal touch with my order!

I had placed an order for a V2 Maxi and there was a slight problem... The color I had chosen was out of stock... Sigh.

BUT, instead of an automated email or ticket number, she picked up the phone and gave me a call - apologized for the mixup and wanted to make it good. I liked the color i originally ordered, but it was not a deal breaker for me. She actually went out to the stock room and verified what colors were there for me to choose from and let me add a couple of items I had forgotten on my order.

Still got it shipped today - hah!!! Beat that!

In an age of faster, faster, faster, it is rare to get that little personal touch from a company and was very appreciated. Little things like this make for a great company with long time repeat customers.

Dang... Now I want to order again!

Thanks again

 

[wwturner]

madvapes is becoming very well known for their outstanding customer service. They have bent over backwards for me many times. The only time they didn't completely come through for me was concerning their Chocolate Mint juice. They tried until their hardest to make me happy, but they just couldn't come up with one that didn't taste funky to me. Bless their hearts for trying so hard though!

 

[hoogie76]

Thanks for the kudos Chris and ww, always appreciated

hoog

 

[ChrisKY]

Wow... Do not want to seem negative about this, and well aware this is not their issue, but my package left Charlotte and took a right turn into the Bermuda Triangle!

On the 14th it left town and then 4 days later nothing. I ordered joose from Nevada a day later and it was here in 3 days... USPS needs to get their crap together.

 

[kcofohio]

On the plus side, Hoog and crew are exceptional.

On the neg. side, Chris, sadly with the $ the USPS is losing, service will probably not get any better soon. Lately, I've been trying to place my orders well in advance.

 

[ChrisKY]

I agree and it was just odd... I have never had a package for them just disappear like that. It finally showed up and all is well! My wife stole the new maxi stack from me so I have to order another lol. Guess it was an early Xmas present!