My only real complaint about the Ploom is the mouthpiece is so critical to the operation...but it falls off extremely easily. After only getting an opportunity to try a few pods, the mouthpiece was misplaced and I set the Ploom aside. The other day I decided to give it another chance, but right after ordering more mouthpieces* I found the original one. Excited, I grabbed a pod flavor I hadn't tried yet, made sure the Ploom had plenty of butane and put it in my shirt pocket to try in the car. ...but by the time I reached for it, the mouthpiece had popped off somewhere in transit rendering the Ploom again useless until the new mouthpieces arrive. :doh:
*When I tried to order a pair of replacement mouthpieces for $4.95, I was only given one option for shipping at $10.52, so I contacted Customer Service who sent the following:
Hi Thad:
Thanks for reaching out and for being a part of our beta program.
Mouthpiece Shipping: We apologize about this. There was a glitch in our system and you were only offered UPS as a shipping option (vs USPS which is $2.51). We fixed this and authorized a complimentary set of 2 mouthpieces for you. We also tossed in some comp pods. Enjoy.
Best,
Ploom
Ploom | Facebook
So +1 for Ploom Customer Service! I'm still a bit concerned about how easily the mouthpiece falls off, but I suppose being in beta this is something they could improve on in future revisions. Additionally or alternately, creating a fitted protective carrying case could really help in this regard.
I actually think that the Ploom has some very good potential in the marketplace. Being that it vaporizes actual tobacco (or non-tobacco herbal blends) in a well packaged cartidge, it isn't in danger of being classified as a medical device. The price on the pods is, IMO, a bit steep and I think it could be significantly improved by a slightly larger pod.
As it stands, the Ploom is basically a very small penstyle hookah. In its present iteration, I don't think it is "ready for prime time" as a complete substitute for smoking, but I think it has the potential to get there.