The ProVarinati Diner & Saloon #5

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FringeChief68

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BreSha6869

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Here's a cool one from today that reminds me of my dealings with ProVape.... Dyson content. Sorry for the blabbing...

My 4 year old lives over my garage and her room is super cold in the winter and super hot in the summer.

After much arguing, my wife bought the $400 Dyson heater/cooler.

It dies this week after over 2 years.

I said throw it out as it owes us nothing, my wife says "I'm gonna call them".

Net of my yapping? They say "you're screwed as it's out of warranty".

My wife says "can I pay to have it fixed?"

They say "nope".

My wife says "@$&%# you".

Dyson says "Ha! Box is shipping today. Put your broken one in it and the new one is on its way."

Wife is shocked.

Dyson says "we don't make that model anymore, is the $600 model with an additional 1 year warranty gonna work?"

Sorry, reminds me of my ProVape dealings with Blake and the team. Hope they all land well.
 

newyork13

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Nov 9, 2013
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western Massachusetts
Here's a cool one from today that reminds me of my dealings with ProVape.... Dyson content. Sorry for the blabbing...

My 4 year old lives over my garage and her room is super cold in the winter and super hot in the summer.

After much arguing, my wife bought the $400 Dyson heater/cooler.

It dies this week after over 2 years.

I said throw it out as it owes us nothing, my wife says "I'm gonna call them".

Net of my yapping? They say "you're screwed as it's out of warranty".

My wife says "can I pay to have it fixed?"

They say "nope".

My wife says "@$&%# you".

Dyson says "Ha! Box is shipping today. Put your broken one in it and the new one is on its way."

Wife is shocked.

Dyson says "we don't make that model anymore, is the $600 model with an additional 1 year warranty gonna work?"

Sorry, reminds me of my ProVape dealings with Blake and the team. Hope they all land well.
Exactly.
I had a very minor issue with my first Radius (and the only issue I've ever had with Provari's). The plate around the button was just slightly off, and made a little click when I hit the power button. I asked them about it, they said send it right back to us. Came back perfect.

My Dyson vacuum had a problem. I called and they said it was out of the warranty period. I was about to say ok what a great vacuum it is (which it is) but she said no problem, we'll send you a new cannister gizmo as an appreciation of your being a customer.
For me, combine quality (yeah it had a problem, but all mechanical devices, my body and mind included do) with smart customer relations, and they got a customer forever. Sad that Provape's forever is shorter than mine.
 
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