Good evening! I hope that this e-mail finds you well.
I wanted to write to you regarding my order that I received today. It was very poorly packed, and several of my bottles leaked inside the box, making a very messy unpacking. Smelled good, but it wasn't something that made me concerned about placing future orders with you.
I found out about your company on ECF, and you are growing quite a fan base based on your complex flavors, which is what made me want to place my first order with you. However, you're also growing a negative reputation for your poor packaging.
My bottles looked like they were once inside some bubble wrap, but they weren't securely in there. If they leaked as much as they did in the winter, it concerns me about ordering from you in the summer months, where the fluid will get even thinner in transit in the heat.
And while it might seem a small thing, I always look at my pack slips to see if there's a handwritten "thank you for your order" - it means a lot to know that my business is valued.
The old saying - you only get one chance to make a first impression holds true. I spent a nice amount of money on this order, and was very disappointed in how carelessly it looked thrown together in the box. I want to know that my vendors care about me, and care about their product and their presentation of their juices to their customers when they receive them. I'm not saying boxes filled with glitter, etc - but packed with care. Juices not rolling around the box - put some filler in the box - even crumpled unprinted newspaper. Maybe consider sealing the caps of your bottles with shrink wrap, and a nice hand written thank you on the pack slips would go a long way in improving your first impression!
Respectfully,
Robin Abernethy
