The Steam Co

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Coelli

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My first order was fine, and the replacement bottle they sent for the missing one, but the order I got last week had a couple of bottles that leaked. I held them up to the light and the ones that had leaked were still pretty full so I decided it wasn't worth emailing about - but just wanted to chime in that I also received a leaky package.
 

vjc0628

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Jul 23, 2013
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My first order was fine, and the replacement bottle they sent for the missing one, but the order I got last week had a couple of bottles that leaked. I held them up to the light and the ones that had leaked were still pretty full so I decided it wasn't worth emailing about - but just wanted to chime in that I also received a leaky package.

I think you should email them
not in angry way but just to let them know
even put not looking for anything just better quality control in the future

the more people that do that the more they will do something about it

they have great juice and probably got to a next level in there business just from this thread

It is not cheap juice at least the reserves plus the extra shipping charge
no one wants to have bad packaging after that

I think there a great company but like any business that grows there are issues
and the best way to improve is to have good communication
 
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SnowDog

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I think you should email them
not in angry way but just to let them no
even put not looking for anything just better quality control in the future

the more people that do that the more they will do something about it

they have great juice and probably got to a next level in there business just from this thread

It is not cheap juice at least the reserves plus the extra shipping charge
no one wants to have bad packaging after that

I think there a great company but like any business that grows there are issues
and the best way to improve is to have good communication

Wiser words were never written. I think I'll shoot them a nice polite email and let them know about the issue.
 

2coils

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Really, its kind of surprising that we are even speaking of packaging issues. When looking at their site and FB page, the place really looks pristine. Not to mention the quality of their liquids, really well thought out. The owners probably have no idea that a problem exists. Bet it is just some careless kid that doesn't care, packaging/shipping their product. I have to give them the benefit on this one. An email is probably a good idea!
 

Coelli

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Really, its kind of surprising that we are even speaking of packaging issues. When looking at their site and FB page, the place really looks pristine. Not to mention the quality of their liquids, really well thought out. The owners probably have no idea that a problem exists. Bet it is just some careless kid that doesn't care, packaging/shipping their product. I have to give them the benefit on this one. An email is probably a good idea!

Agreed - I had a missing bottle in my first order and they resolved it within an hour of my email, sending me a Priority Mail tracking number and I had it a couple of days later. It seems their customer service is great. So are their products! My last order even included a bottle of GR for a friend of mine - he's paying full price for it even though he has piles and piles of free juice from being heavily involved in the business side of the vaping scene in L.A. He tried it at the last meet and really liked it.
 

bludogg

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Got my Steam Co vape package the other day. Went for both reserves: Gentleman's and Old English Orchard. I dripped both in a fresh KP long-barrel on arrival: outstanding. I'm pretty picky about vapes but these both get a thumbs up. I haven't tried CLR, so I don't know how Gentleman's compares, but it does remind me of the sort of complexity of 5pawns Gambit and Grandmaster with a more robust flavor profile and a stronger TH than 5pawns line.

Surprisingly, I find Old English Orchard to be the winner of the two reserve flavors from Steam Co, though it does have almost a week on the DOB of my Gentleman's. I will add my thoughts on the two reserves after I try it in some fresh clearo's and a couple KFL+ builds over the next couple weeks.

Edit: As to leakage, there doesn't appear to be anything wrong with the bottles, but I did notice moisture on my hand after dripping the KP atomizer and noticed a slight sheen on one of the bottles. It was clearly the e-liquid as it had the unmistakable aroma, though both bottles seemed topped off. It was the GR bottle. Pressure/heat forced a tiny bit of the liquid out of the cap and it was soaked up by the labeling of the bottle? I dunno that it's right to call it a leak, but it seems consistent with 2 drops of e-liquid running down the bottle over a period of a couple days. Perhaps it's a remnant of the filling or capping that isn't immediately noticeable? The bottles don't have any leaks.
 
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Dustmight

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For as good as their juice is, especially the reserves, I'd be willing to pay even a tad bit more for glass dripper bottles. There's a lot of companies that offer glass options, even for a nominal feee, and I think this would just improve their image as a premium vendor. Perhaps if enough of us petition them to do so they might listen. It really sucks that such good juice is being lost due to bad packaging. Sending them an email now...
 
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rabernet

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I was wondering if anyone has found a Feb. discount code yet? Also I see people talking about a 25% discount on first orders. Is this automatic or is there a code needed? I want to try a few flavors bad, but I love a good deal. LOL

I got a card that said to share with someone for 15% off their first order, but there's no code, and I wasn't aware I could get a discount on my first order. :(
 

Kahuna Cowboy

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Today I am vaping Straple. A strawberry and green apple.

Not impressed, very weak flavor, and I cannot discern either flavor. Just kind of a fruity mess rather than crisp and clear flavors showing through. Give this one a miss.

Also throat hit is very muted and vapor production is not as good as their other offerings.
 

msgnyc

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I was wondering if anyone has found a Feb. discount code yet? Also I see people talking about a 25% discount on first orders. Is this automatic or is there a code needed? I want to try a few flavors bad, but I love a good deal. LOL

The code WINTERBRAWL8 will save you 20%, but unsure howlong it's good for. Still working as of this posting tho. It was on thier Twitter page and linked to their instagram page.

aha4uned.jpg


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