I've discussed new policy with Chuck and am waiting on word from Jordan. Right now we are working on new protocol that will allow for reasonable compensation for liquid tainted by extreme exposure to heat during transit for "Insured" orders.* The plan shouldn't have any effect on pricing unless it becomes a frequent occurrence, and will only apply to domestic orders. We will ask any liquids considered "overheated" be returned at the customers expense wherein we will compare it to a Control. If all checks out and the Control and sample match, we will ship the liquids back at our expense via First Class Mail within 1-2 business days. If the Control and sample do not match, we will replace the liquids and ship them back at our expense via First Class Mail within 1-2 business days. This new protocol will only apply within the summer months. If a customer did not purchase order
insurance, we will still follow the same protocol, but all incoming/outgoing shipping costs will be at the expense of the customer.
We will also be soon adding additional shipping method options to the website.
I am going to return from my vacation earlier than planned and should be back in town tomorrow afternoon.
*Insured orders are those which added the "Insurance" option before checkout.
Any comments, ideas, suggestions, complaints are appreciated.
