thedigitalcig.com - Awesome customer service!!

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heretic617

Full Member
Mar 26, 2013
40
48
Boston, MA, USA
I just wanted to give a shout out to the digitalcig.com. I recently placed a small order for an eGo zippered carry case and a thread sleeve for my twist to use with my ViVi nova. Within an hour of placing the order, Tim emailed me to apologize that the color/case I wanted was out of stock. He offered a nicer case at no extra cost to me and asked MY permission to do it! When I asked a question about the replacement he replied right away and after I gave the OK, I got shipping confirmation and tracking number right away. *This was within hours of checking out of the shopping cart.

My items arrived just 2 days later. Well packaged, and quality items. This is an A++ vendor folks. I ordered 2 small/inexpensive items and I was treated like I was the most important high roller customer they have. I will DEFINITELY check this site out first for ANY vaping gear I buy in the future. These guys have it down.... they do excellent, clean business. A pleasure to be a customer of theirs.

Thank you Tim and thank you thedigitalcig.com for making my online shopping experience so personal and so smooth!

PS You were right, this case IS nicer than the one I ordered!

:vapor:
 
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