I recently got my mother into vaping, and decided to set her up with the same setup as me, since it has been working wonderfully. This setup is a Bolt + Vivi Nova tank.
I received her kit and gave it to her. It worked for about a day, and then wouldn't fire. I started a ticket with madvapes and quickly received a reply on how to proceed. They didn't haggle with me, nor try to point blame anywhere. They simply let me return it for an exchange. Quick and painless transaction, and I received the replacement today!
That's how customer service should work.
I received her kit and gave it to her. It worked for about a day, and then wouldn't fire. I started a ticket with madvapes and quickly received a reply on how to proceed. They didn't haggle with me, nor try to point blame anywhere. They simply let me return it for an exchange. Quick and painless transaction, and I received the replacement today!
That's how customer service should work.
