Totally Wicked - not really what I call Customer service ....

[mick37]

Put my third order with them - more than $600 spend in last 4 weeks for their juices
Guess what - not more than 18 hours after I put my order I get an email that all juices are 50% off
Well thank you very much ... just lost $175 ...... you should told me to wait 24h ....but I guess they got happy they made more money
Yes, you did, but only now, because from now on my money will go someplace else !!!
Not only they have the most expensive juice on the market, but it looks they don't care about customers as well

 

[suddenly]

oops, not cool

 

[Bageone]

If it hasn't shipped already call them and discuss it with them.

 

[Jynn]

Have you tried to resolve this with the supplier?
You should at least talk to them before posting negative reviews of them here. They get a LOT of orders, you can't really expect them to email everyone who places an order and tell them to wait around for a day or so for them to post their sale.

They might be willing to cancel your order (so you can re-order with the discount) or give you a refund of the difference or try to rectify the situation in some other way, since you were so close to the sale starting. Even if they did not, I wouldn't fault them for it. I don't expect the cashier at the grocery store to warn me not to buy peas today because they go on sale tomorrow.

It was bad timing, and that sucks, happens to me all the time. You still got what you wanted at the price you agreed to pay.

 

[mick37]

If it hasn't shipped already call them and discuss it with them.

I did - they said ...bad luck ...but put in a longer sentence

 

[mick37]

You should at least talk to them before posting negative reviews of them here. They get a LOT of orders, you can't really expect them to email everyone who places an order and tell them to wait around for a day or so for them to post their sale.

They might be willing to cancel your order (so you can re-order with the discount) or give you a refund of the difference or try to rectify the situation in some other way, since you were so close to the sale starting. Even if they did not, I wouldn't fault them for it. I don't expect the cashier at the grocery store to warn me not to buy peas today because they go on sale tomorrow.

but I actually do expect them to email everybody to wait for a sale, or actually promote the sale in advance ...that's what most retailers do, you don't promote a sale that starts ...well, now ..

bottom line , it's all about CS - if you want to keep a buyer, you take care of him, it's not all about fast easy money, it's about building a business.
They made $175 extra from me but they lost thousands on dollars they could have made in the future ....

 

[Quikijiki]

totally not cool. i agree that a good service provider should have at least informed you or made a special deal for you at your request. thanks for sharing!

 

[bassthumper]

asking them to email everyone is asking a bit much, but it is kinda crappy... had they sent it yet? because if they hadn't shipped it yet and they told you you're SOL, then I woulda raised hell. It's different if they had already sent it. Screw 'em I've heard enough bad things about TW and now I'll NEVER order from them. Thanks for the tip man...

 

[jayhawk]

That really sucks I've had a similar experience before , I guess it's to late to cancel order and reorder . I have read over the last year about unhappy totally wicked customers but I've had pretty good luck with them . I am selective about what I will order from them their juice prices are way to high for me .

 

[LiFeJunKie]

Thats a terrible situation but.......I'm gettin in on that sale!
Thanks for the tip.

 

[t9c]

Pretty surprised TW hasn't responded to this thread yet. That speaks volumes as well.

 

[Mr.Self_Destruct]

It happens man. We've all just missed sales. buck up cowboy. You should've emailed them before you threw in a large order to see if they had any upcoming sales.

 

[UntamedRose]

I'm no TW fan...but come on.
This is just out there.
It's Not the companies fault you bought the day before a sale...
And No expecting them to say "hey you should wait another few days"Wink" isnt standard customer service for any business.

Now I can get why your Errrr over this, it sucks...bloody bad luck there but it's not Their fault.

 

[mick37]

I'm no TW fan...but come on.
This is just out there.
It's Not the companies fault you bought the day before a sale...
And No expecting them to say "hey you should wait another few days"Wink"

that was not my point - my point was it's bad business and lack of CS.When you do a sale you promote it 2-3 days in advance because if you promote a sale that will start NOW, every customer you had in last 24-48 hours will be gone for good
I run a retail and a on-line business so , i know what I'm talking about
It's like sending an email now that will say- Sale starts on 8.08 - that's different
Plus the TW answer to my email regarding this matter was a complete joke.
As i said before - it's not all about money ...

 

[AlphaTau99]

You know, I've yet to read a bad review which doesn't have droves of people rushing to the supplier's defense, and saying things along the lines of "You shouldn't post this, you should get over it," and so on. I'm pretty sure I'd be ticked as well, if this were my money. This isn't exactly a small chunk of change, and if he's a repeat customer, I'm thinking he's purchased the right to have a rant over this. "Buck up, cowboy, it's not their fault;" I rest my case. At any rate, I'm surprised TW hasn't responded here as well.

I don't think it's the customer's responsiblity to go the extra mile for the supplier, but rather the other way around. That being said Mick, if this rubbed you the wrong way, and things don't work out how you'd like, take your money and purchase from elsewhere. Simple.

 

[Mr.Self_Destruct]

You know, I've yet to read a bad review which doesn't have droves of people rushing to the supplier's defense, and saying things along the lines of "You shouldn't post this, you should get over it," and so on. I'm pretty sure I'd be ticked as well, if this were my money. This isn't exactly a small chunk of change, and if he's a repeat customer, I'm thinking he's purchased the right to have a rant over this. "Buck up, cowboy, it's not their fault;" I rest my case. At any rate, I'm surprised TW hasn't responded here as well.

I don't think it's the customer's responsiblity to go the extra mile for the supplier, but rather the other way around. That being said Mick, if this rubbed you the wrong way, and things don't work out how you'd like, take your money and purchase from elsewhere. Simple.

Look, we all get upset when we miss a sale. This isn't like Macy's where you can bring anything back to get the sale price.
Both parties agreed to a price for goods and transaction was made and everyone was happy. Then OP gets an email after the transaction, because he is a previous customer. The email is giving him a heads up on a sale. I do understand OP's frustration. However I think if OP emailed totally wicked before he placed the order, I'm sure they would've mentioned it. You need to know about the company you are dealing with. TW doesn't have the mom and pop type service.

 

[johnny bobcat]

I completely agree that it's just plain bad luck, it's nobody's fault. I liken it to how I bought my iphone two days before the 3gs was released and the price came down to 99 bucks, It admittedly does suck to be in that position, but you really can't expect any supplier to say, "hey wait, don't order yet!" that would not be in their best interests. OP obviously was happy with the price at the time they ordered, and has no right to say that this is bad customer service from TW, it's just plain bad luck, nothing more, and nothing less.

 

[The Big Chief]

Ive only had one bad experience with TW, and some atties that were never returned. TW is all about the money, for sure, but give quality product and warranty as well. Anyhow, I gotta believe from a customer service standpoint, that if a drastic sale took place, without proper posting on the site beforehand, not emailed, but posted, then I think its only right to make adjustments to orders within 24 to 48 hours after sale. I would expect to do so if I was a supplier, if only for good will. Not do so just leaves customer feeling screwed. And on a 600 dollar order...I want that guy comming back. Mind you its the companies right to consider sales final, as terms WERE in place at the time of sale, but for the good will and customer faith in quality transactions, it would be wise to credit for not informing that he saves 30% for waiting a day. Even an email back before shipping along with confirmation would have helped and sorted out, and allowed adjustments instead of such a foul taste in your mouth for such a patronage.

 

[The Big Chief]

You can build a great company the same way you destroy one...one customer at a time.
Im the double post king..geez

 

[willpuff]

Do any suppliers announce upcoming sales ahead of time, so we can wait and order then? (I have no clue here)...