Totally Wicked - not really what I call Customer service ....
- Thread starter mick37
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When I find out something has gone on sale almost immediately after I have purchased it, I decide to not buy from them again until I see what I want on sale.
In my 40+ years in my own businesses, I don't have sales.
I feel that I price my services/products at the most reasonable prices possible for me to stay in business and thrive.
A sale means to me that the company has an excess of inventory they need to move, are desperately trying to price themselves into having more customer/clients, or just don't value their products or their customers base enough to have established reasonable prices to start with.
"A product is worth what people will pay" is one way of doing business. Not my way.
I prefer "you have a quality product in limited supply and you control the amount of work you want to do/produce by price".
In your situation, not knowing what TW's volume of sales is, I would have included a special note stating that you just missed the sale by 24h AND in consideration of your valued customer status, you may order $175. of the sale items at no additional cost until 9/01/2010 or as long as the supply lasts (which TW does state on their website).
In my 40+ years in my own businesses, I don't have sales.
I feel that I price my services/products at the most reasonable prices possible for me to stay in business and thrive.
A sale means to me that the company has an excess of inventory they need to move, are desperately trying to price themselves into having more customer/clients, or just don't value their products or their customers base enough to have established reasonable prices to start with.
"A product is worth what people will pay" is one way of doing business. Not my way.
I prefer "you have a quality product in limited supply and you control the amount of work you want to do/produce by price".
In your situation, not knowing what TW's volume of sales is, I would have included a special note stating that you just missed the sale by 24h AND in consideration of your valued customer status, you may order $175. of the sale items at no additional cost until 9/01/2010 or as long as the supply lasts (which TW does state on their website).
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