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Vaporfi Customer Service

Discussion in 'Reviews of Suppliers - Negative' started by 1.21Jigawatts, Dec 31, 2015.

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  1. 1.21Jigawatts

    1.21Jigawatts New Member

    Dec 31, 2015
    Supplier Negative Review

    Name of retailer:
    Vaporfi​

    Date of your initial complaint to the supplier
    Dec 17, 2015​

    Method used when initiating complaint with retailer
    Email​

    Ticket number (if you were issued one)
    None​

    General nature of complaint
    Customer Service​

    Briefly describe your problem or issue
    Hi all. I'm new to vaping and have been having a blast with it! Trying different tanks and mods and juices.. I've tried 20 or more juices now and after reading several stellar reviews, I gave Vaporfi a shot.

    I ordered and my juice arrived! Excited! I loaded it up and.. It was awful. Harsh mouth and throat burn, only the tiniest hint of flavor. (Custom mixed vanilla, creme, caramel in 24mg). Not my first 24mg juice. I cleaned out my tank and installed a brand new coil, no change.

    I went back and forth with customer service a bit to see if maybe I'd gotten a bad bottle. I was told to steep it (cap off for 12 hours, rest it for 5 days). It was still awful.

    Back to customer service I suggested an exchange. I am told "no exchanges or refunds allowed". I was taken aback, as the site says in Big bold letters, "30 day Money Money back guarantee"

    So I went to investigate.. Sure enough, if you click the "more details" tab under that guarantee and dig through much rambling about customer satisfaction and them standing by their products 100% and encouraging customers to be adventurous with a promise to not be burned.. You see the text "except our e-liquids".

    So they do not stand behind their E-liquids. At all. I'm burned for $28 and left with a "sorry, kid".

    I get it. I didn't read the fine print. I believed the caps lock bold guarantee highlighted in orange on their front page.

    So, just a heads up. That guarantee does not cover e-liquids. You're stuck if it's absolutely awful. They do not guarantee their e-liquid products at all.

    Vaporfi - Buyer Beware.​
     
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