totally wicked SUCKS!!!
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8-oLU, comeon....sniff sniff i don't wanna be banned for my first choice...i was new....and they were cheap...i still njoy it as a backup though!! lol8-o
So what do you suggest? Nobody can post dissatisfaction and only praise can be posted? There are enough TW fanboys around for anybody with an IQ above that of a gerbil to reach their own conclusions.
Better get deleting all those posts about Smoking Everywhere mods!
Like it or not, business is at the mercy of customer feedback. Some is reasonable, some not. Thats life.
Does nobody remember all the posts about the Janty paypal surcharge? They changed their terms as a result of feedback. Dont put an end to such posts, they can sometimes be a good thing.
i think the point in this was that you can try you can say you have an issue but wow didn't even try is the big part..ok lets get on a public forum complain about the service and when im asked to send back the remainer i throw it away? and then complain cause im out the money for it when i didn't take the time to read the disclaimer? hmmmmmm yeah THAT make a TON of sense. seriously.......i had an issue with a supplier it was handled i was happy i even posted their information on my myspace and facebook accounts cause i was so happy...the suppliers make it right. this whole industry is new and supplies will have issues/problems and for all anyone knows customs had something to do with it. no one knows..... there is my rant
I ordered juice they sent wrong juice,after phone call sent right juice.Ordered kit with spare parts got kit no parts,after phone call got parts.Adomizer died 3 weeks no problem have extra.that was DOA.Phone call sent back but not registered so have no proof that was 2 months ago.Still have not got replacement so I took the loss and won't buy from them.Out of 2 orders 2 were screwed up.Sould I have to go thru this NO so no need to bash just buying elsewhere.Just my exp.
I wasn't trying to start any problems... I was just stating that it probably could be handled better is all... I'm sorry.
-Jim
-Jim
I oredered a bottle of french pipe from TW UK about 4-6 weeks ago. delivery was fine but the bottle was leaking, so much so the label on the bottle was coming off it was completley sodden. this was a childproof cap with the plastic dropper.
Don't know how much was lost, Not much I imagine.
Just thought I'd share as some a saying they can't see how it leaks out. well It can..
best add that i never reported it, sh*t happens..If half a bottle was gone , that would be a different kettle of fish tho.
Don't know how much was lost, Not much I imagine.
Just thought I'd share as some a saying they can't see how it leaks out. well It can..
best add that i never reported it, sh*t happens..If half a bottle was gone , that would be a different kettle of fish tho.
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"ordered 36mg. menthol, it came a couple of weeks later, i was so excited until i opened the shipping package and realized there was juice all over my hands"
did you at least wipe your hands off with some empty cart filling?
did you at least wipe your hands off with some empty cart filling?
Something I noticed that nobody has mentioned.
His E-Mail
recieved my order friday, was so looking forward to 36mg. menthol. have to say your packaging is beautiful, childproof cap, plastic neck sleeve, foamwraps around the bottle, two boxes snugly placed into another box. all that is useless though when the cap has not been tightened. it was not the shipping that did it cause i always check packaging carefully to be sure my liqiud has not been tampered with. when i opened package
out came the fluid all over the place.
My Analysis
What I see says how beautiful the packaging is!! Then states when i opened package out came the fluid all over the place.
Question when did TW start using liquid proof boxes?? If 1/2 a bottle was spilled packaging would be destroyed outer box would even be wet
His E-Mail
recieved my order friday, was so looking forward to 36mg. menthol. have to say your packaging is beautiful, childproof cap, plastic neck sleeve, foamwraps around the bottle, two boxes snugly placed into another box. all that is useless though when the cap has not been tightened. it was not the shipping that did it cause i always check packaging carefully to be sure my liqiud has not been tampered with. when i opened package
out came the fluid all over the place.
My Analysis
What I see says how beautiful the packaging is!! Then states when i opened package out came the fluid all over the place.
Question when did TW start using liquid proof boxes?? If 1/2 a bottle was spilled packaging would be destroyed outer box would even be wet
So what do you suggest? Nobody can post dissatisfaction and only praise can be posted? There are enough TW fanboys around for anybody with an IQ above that of a gerbil to reach their own conclusions.
Better get deleting all those posts about Smoking Everywhere mods!
Like it or not, business is at the mercy of customer feedback. Some is reasonable, some not. Thats life.
Does nobody remember all the posts about the Janty paypal surcharge? They changed their terms as a result of feedback. Dont put an end to such posts, they can sometimes be a good thing.
More to the point is the fact that when the OP did contact TW he was given a course of action (Which to me, seemed reasonable) to follow to resolve the complaint. The course of action wasn't to the OP's liking, so here we are in a bash TW thread...........
It's not about being a fanboy. Give the company a chance to resolve the issue, before bashing. The OP was told "send it back and we'll take care of you" How that deserves this thread is beyond me......
When you purchase an item at a B&M store and there is a problem, do you make them reimburse for the gas you used to return the item, or do you just call them, scream, and they messenger a replacement right over?
Sometime people just have to grow up. Climb out of your Mom's basement, and join the real world.
Personally I would not say TW sucks and it might be a real nice idea if people with either praise or complaints would specify which TW.
Personally my luck with TWUSA has been mixed. Juice has worked out OK but the great 901 fiasco has made my neighbors less than happy about my recommedations anymore, that I have the same problems does help some though.
I had a hard time getting Patti to understand the problems, but at that time I think they were burried in orders and problems and doing their best to get it all worked out.
Being that it is damn difficult to get down to the post office and get mine mailed back (disabled) I'll hopefully be able to get someone to take me down and get it sent back. Hopefully, like my neighbors, I won't get a second set of bad batteries :-/. They decided to order 901 batteries elsewhere and are now happy with the 901s they got.
Yes, problems can be frustrating for everyone involved but TW does seem to try to make things right. I'm not sure they can or would even be able to check out each and every item they ship. Especially under the conditions that have been and are still going on for all of us :-(.
Personally my luck with TWUSA has been mixed. Juice has worked out OK but the great 901 fiasco has made my neighbors less than happy about my recommedations anymore, that I have the same problems does help some though
.I had a hard time getting Patti to understand the problems, but at that time I think they were burried in orders and problems and doing their best to get it all worked out.
Being that it is damn difficult to get down to the post office and get mine mailed back (disabled) I'll hopefully be able to get someone to take me down and get it sent back. Hopefully, like my neighbors, I won't get a second set of bad batteries :-/. They decided to order 901 batteries elsewhere and are now happy with the 901s they got.
Yes, problems can be frustrating for everyone involved but TW does seem to try to make things right. I'm not sure they can or would even be able to check out each and every item they ship. Especially under the conditions that have been and are still going on for all of us :-(.
Totally Wicked USA terms
The Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges
I wasn't going to respond at all, but I just have to say this. When a thread starts with XXXX-SUCKS, we shouldn't respond at all.
Immature, and just plain wrong.
Immature, and just plain wrong.
Wow I am now scared to even ask for a answer to any question the viciousness in this post has staggered my mind. I am sorry to have found this and will look for a nicer place to talk e-cig
Yes I am new but I am a sever and to treat any customer any way but with respect is wrong .Yes I know I brought their food right out after putting in it 2 mins ago but if they say it is cold I remake it. Because some people just like to complain to be the center of attention, I don`t find another server to talk nasty to them because I can`t. (copy /paste response in here). I thought this was a good place. Yes noobie could have handled it different but you don`t have to be mean to get it across. Just ignore the post. Some of the rules and regulations of these places are hard to find( yea I know, I don`t usally play on the computer, I prefer to read or play with me son). But on a good note I truely believe e-cigs are saving my life.
Yes I am new but I am a sever and to treat any customer any way but with respect is wrong .Yes I know I brought their food right out after putting in it 2 mins ago but if they say it is cold I remake it. Because some people just like to complain to be the center of attention, I don`t find another server to talk nasty to them because I can`t. (copy /paste response in here). I thought this was a good place. Yes noobie could have handled it different but you don`t have to be mean to get it across. Just ignore the post. Some of the rules and regulations of these places are hard to find( yea I know, I don`t usally play on the computer, I prefer to read or play with me son). But on a good note I truely believe e-cigs are saving my life.
In reading these posts and being a newb, I feel that if a customer is not happy or if there is an issues that others should be aware of it should be posted. To compare flaming ( in another post) and a legit complaint is not the same. As a customer I need information that is not bias- I need real information. It is easy to blame the customer such as, just send it back, or any other reasoniing, but the fact remains it is money out of the customers pocket to pay the return shipping and it is the responsiblity of the company to ship these order right ( no matter how buzy they get- no excuse). Otherwise the price goes up, while the customer service and product goes down, its common sense.
eastmall international:
RE-USABLE ~ We offer a 30 day "Hassle Free" warranty on all of our e-Cig / e-Cigar / e-Pipe kits without requiring the return of the original part. If we are notified within a period of 30 days from delivery and if your Battery, Atomizer or Charger is deemed to have failed through poor manufacture, we will refund (less shipping fees) or credit (in the form of shopping reward points), the original purchase price of the failed part. Consumables such as e-Liquid and carts are not warranted nor are painted surfaces against scratches & chipping.
With a warrenty like that I know where to buy from from now on ( Yes I had 2 e-cig that were DOA it would have cost $36 to ship back I only paid 20 for the both of them) Yea I bought them before I found this site lol
RE-USABLE ~ We offer a 30 day "Hassle Free" warranty on all of our e-Cig / e-Cigar / e-Pipe kits without requiring the return of the original part. If we are notified within a period of 30 days from delivery and if your Battery, Atomizer or Charger is deemed to have failed through poor manufacture, we will refund (less shipping fees) or credit (in the form of shopping reward points), the original purchase price of the failed part. Consumables such as e-Liquid and carts are not warranted nor are painted surfaces against scratches & chipping.
With a warrenty like that I know where to buy from from now on ( Yes I had 2 e-cig that were DOA it would have cost $36 to ship back I only paid 20 for the both of them) Yea I bought them before I found this site lol
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