totally wicked SUCKS!!!
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hehehehe I knowCall it British humour.
OK, cool...........I'll never understand you Brits...
Apple send a replacement and collect the old item at the same time - many manufacturers do this. Fully understand eliquid isnt quite the same, but some businesses do this and some customers might expect the same. Some countries even have a legal requirement for the supplier to organise collection.
Well said Jason.
BTW : French Pipe is NICE
TW isn't quite Apple in size or power and this would mean extra expense to all other buyers to cover the additional costs of such an operation.
Have a look around the other suppliers and see if you can find one that does it. I can guess what the answer is.
BTW : French Pipe is NICE
TW isn't quite Apple in size or power and this would mean extra expense to all other buyers to cover the additional costs of such an operation.
Have a look around the other suppliers and see if you can find one that does it. I can guess what the answer is.
TW T&Cs
The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 7 working days of delivery confirming in writing if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.
Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.
You have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller in writing within 7 working days of receipt of the Goods. The right to cancel does not apply to contracts for the supply of software, audio or visual recordings if these have been unsealed by the Consumer.
Goods must be returned by the Buyer at the Buyers expense and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges within 30 days of cancellation. If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.
Goods to be returned must clearly show the order number obtained from the Seller on the package.
Where returned Goods are found to be damaged due to the Buyers fault the Buyer will be liable for the cost of remedying such damage.
The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 7 working days of delivery confirming in writing if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.
Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.
You have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller in writing within 7 working days of receipt of the Goods. The right to cancel does not apply to contracts for the supply of software, audio or visual recordings if these have been unsealed by the Consumer.
Goods must be returned by the Buyer at the Buyers expense and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges within 30 days of cancellation. If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.
Goods to be returned must clearly show the order number obtained from the Seller on the package.
Where returned Goods are found to be damaged due to the Buyers fault the Buyer will be liable for the cost of remedying such damage.
Why do people feel the need to bash the suppliers on the forums where others can read it? If you have a problem with the suppliers, TAKE IT UP WITH THEM! You don't go bashing them out in the open, so that others can then share their experiences as well..
It's just not right! You wouldn't go telling your friends that so-and-so has this or that, just so that other can spread it around, would you? That's how rumors get started.. All you're doing is DESTROYING their name as well as YOURS!
Grow up a bit!
-Jim
It's just not right! You wouldn't go telling your friends that so-and-so has this or that, just so that other can spread it around, would you? That's how rumors get started.. All you're doing is DESTROYING their name as well as YOURS!
Grow up a bit!
-Jim
Hence why i inspected my atomizers and found the dead one and called. Put in an envelope as requested and waiting a replacement.
Your are missing the point Billy, they asked you to send back for refunds, replacement and you questioned it and now want to make an issue out of it. You were given the returns policy and you don't accept it, then your fault. You have also burnt your bridges with throwing away the rest of it and publically slating TW on the internet.
Right off to the pub now. Behave everyone.
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Email is sometimes not a reliable way of contacting a supplier. Give it time and if no response is heard pick up the dog & bone and give erm a call Although TW is not my primary supplier when I have ordered from them in the UK the liquid has been well sealed top quality stuff.
Although TW is not my primary supplier when I have ordered from them in the UK the liquid has been well sealed top quality stuff.
Well said Jason.
BTW : French Pipe is NICE
TW isn't quite Apple in size or power and this would mean extra expense to all other buyers to cover the additional costs of such an operation.
Have a look around the other suppliers and see if you can find one that does it. I can guess what the answer is.
the only one i know that exchanges without you sending it back first is njoy....
Email is sometimes not a reliable way of contacting a supplier. Give it time and if no response is heard pick up the dog & bone and give erm a call
I've never had a problem with them either, but if I did, I'd not advertise it here....
-Jim
OK folks....watch the insults/language. Don't want to have to start handing out infractions 
Lu
Lu
OK folks....watch the insults/language. Don't want to have to start handing out infractions
Lu
so sorry LU didn't mean to say NJOY....lol
So what do you suggest? Nobody can post dissatisfaction and only praise can be posted? There are enough TW fanboys around for anybody with an IQ above that of a gerbil to reach their own conclusions.
Better get deleting all those posts about Smoking Everywhere mods!
Like it or not, business is at the mercy of customer feedback. Some is reasonable, some not. Thats life.
Does nobody remember all the posts about the Janty paypal surcharge? They changed their terms as a result of feedback. Dont put an end to such posts, they can sometimes be a good thing.
What? I said smoking everywhere, and no banhammer coming my way? Thats prejudicids!
Ohh I will say if I am not happy with a supplier, have no doubt about it! Before that I will try and get it sorted by email and phone and being reasonable and asking here for advice. Of course, said advice will not have an offensive thread title hehe
What? I said smoking everywhere, and no banhammer coming my way? Thats prejudicids!
Ha! Wouldn't want you to feel left out frog. The banhammer...just for you!
Lu
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