Unfortunately disapointed with my first order from FSUSA

[IQuitSmoking]

I order Friday, Oct 15th, and still have not received my order. When i hadn't received my order by the middle of the following week, I sent an email to inquire about the order, I never got a response at all to this email. I called them after a week, and I believe Dave answered, and said he didn't run that part of the business, just owned it, and passed the phone to a very nice little girl. It was very hard for me to understand her sweet soft voice, and I could tell she was very, very young. So young I was having to repeat what she was saying to me to make sure I understood her. After guessing at what she was saying, I deducted that they were out of stock on a single item in my order of well over 200.00, before the discount (which was a very nice discount indeed).
I was told the item arrived that day, Friday(one week after i placed my order), and they would ship my order that day. Following Tuesday evening, and still nothing. I had called them a couple days before i ordered to ask about a few things, and I had talked to Dave about this specific item that he was out of stock on, even the amount. He could have informed me about their stocking issue, but said nothing. I believe he had no clue of stock.
I decided to order from these guys because of all the nice things i had read about them, and the wonderful "newbie" discount they were offering. I have ordered from many other websites, and always received my order in a timely manner, usually 3-4 days even if i ordered on a weekend. FSUSA has been the most untimely and disappointing order i have ever made with an e-cig supplier. This all could have been avoided if someone would have been considerate enough to contact me, and tell me what was going on. I would have even been willing to pay an extra shipping fee of 5 bucks for them to ship what they had in stock, and ship the one item separately when they received it. I would have avoided having to purchase real cigarettes. Now I am 5 packs into the wait for my order, and it will probably have been 2 weeks by the time my order arrives, and 7 - 10 packs of $#$@%$ing Newports because i am out of juices. Bah!
Yet even after all this bashing, i have not totally written FSUSA off. They did give me a remarkable discount, and I still have not tried the quality of their juices. I have read some stuff about them moving locations recently, and opening some sort of "vapor lounge" so this may have contributed to the disorganization.
I apologize for giving a bad review of FSUSA. I didn't want to post anything bad about anyone, but i have been holding my breath too long. I still wish them the VERY BEST LUCK with their lounge, and new location, and i will return here to update my opinion of FSUSA after i receive my order. Its too bad about my order, because they seem like very nice people, just a bit unconcerned about FSUSA at the moment, and very busy with something else.
My advice to anyone planning to order from FSUSA is - ORDER IN ADVANCE!! if your getting low on juice, it may not arrive in time.

Guess who recieved their order today... exactly 2 weeks after order date. Testing juices NOW!

Well, it's the OP here, back to let you all know that I did just this minute, receive my order, still haven't even checked if it's all there yet. As I stated in my OP, I will now be checking out the juices. Any of you guys still watching this thread??

 

[Vapenstein]

1. It's your fault you ran out of juice, not FSUSA's. Sorry, but if you don't have a cupboard full of juice, expect to smoke some analogs when you run out and are waiting for orders.

2. Give FSUSA another chance. Your situation is unfortunate, but FSUSA is a great vendor and I feel that their juices are top notch. This sort of thing could happen to any vendor, but I assure you it is the exception, not the rule with FSUSA. The three orders I have placed with them all went from order to processing on the first day, and shipped either the same day or the following day. Some of us had been anxiously awaiting his new flavor PureCig, which he put on the site on Thursday. I ordered Thursday and I received it in the mail on Saturday.

3. Enjoy your order when it does arrive. Great juice.

 

[dspin]

No one should ever run low on juice. Anyway, anybody can make a mistake. They are a great company, give them another chance. Awesome juices too

 

[salemgold]

I am very sorry to hear that you have had an extended waiting period to receieve your order. I am sure that Dave or Pam will be along shortly to respond. I must tell you that their customer service is usually top notch as is their juice. If the things that you are reporting did occur on a regular basis I assure you that I would not be an associate with them. So please, try to be patient just a little longer and I am sure that there is a good explanation for this. When it comes right down to it even suppliers are human and are capable of mistakes although I have no idea if that is the case here or not. I could imagine your frustration but I assure you that this will all get straightened out soon.

 

[TexasT]

Its unfortunate you order got stalled like that. FSUSA is in the process of opening a new store and vape lounge and with the Sales, moving, new employees and raising a family it doesn't all go as smoothly as everyone would like.

But, your attitude is good and I'm sure everything will be in your hands soon and that you'll be another satisfied FSUSA customer just like the rest of us.

 

[Sugar_and_Spice]

I agree with the above posts. I have not yet experienced anything in this world that is perfect. But I gotta tell you the ejuices from FSUSA come mighty close. I am not trying to be flip or anything disrespectful, but I have heard that 7-11 is now selling some version of an ecig and that it costs close to a carton of analogs. I would think that might be better if you are really serious about quiting smoking. I know next to nothing about its performance but a few co-workers have used it in emergencies and it gets them by.
I am looking forward to your review of the ejuice when you have tried it.
Welcome to the world of vaping.

 

[Counselu2]

I ordered juice on Friday...had it Monday. They're great! Not sure what happened with the above problem but I was just stopping by Freedomsmokeusa's forum to praise them after dropping by another supplier's forum to post how long it's taking to get stuff from China (not THAT supplier's fault either)...just saying...so I don't look like some "plant" for FSUSA.

 

[banjo]

Sorry to read about your experience, but don't give up hope, and everything will turn out to be just fine. FSUSA is my favorite juice supplier. The quality of their juice is excellent, and I've always received good service.

 

[mauisun]

Hi IquitSmoking,
sorry to hear about your experience. no it is not our norm. with the move into the new store, hiring of new people and reorganizing we experienced a few growing pains.
We are totally cool with reviews of our company, and I personally appreciate the length of your post to point out everything that occured.
We have some supply problems which have been fixed and will not occur again,
we are also about to open our vape lounge full time and our shipping and receiving is now up to full speed so feel free to order in the future we are back to shipping the next day almost every time.
We will make up the delays to you in quality of juices. And in the future don't hesitate to contact me. Trust me I never would have just blown you off, I just have a lovely gal who handles outgoing shipping labels for me and she knows exatcly whee orders are at any given time. She is old enough to consume alcohol so she appreciates the young comment. But she is a bit shy with a light voice. I will ask her to speak loud and clear in the future
Now having said that, call me when you get your liquids. Pamela and I do truly care and we want to see a review of our liquids from your perspective once you receive them.
From now on all orders will ship by the next day no matter what.
email me, I will give you some store crdit to make up for the delay you just experienced
David

 

[Whistle_Pig]

No one should ever run low on juice.

Yeah, except for those of us who aren't rolling in dough, and have no choice but to budget carefully, and wait to order until we're getting pretty thin. I just didn't take advantage of the FA sale, because no amount of trying to persuade myself could overcome looking at the hard numbers.

Anyway, anybody can make a mistake.

Including people who are newbies, and might not realize that on occasion, vendors have issues (which aren't necessarily even the vendor's fault).

 

[TexasT]

Well, that was a real nice response from David, IQuitSmoking's order will go out fast and even gets a store credit!

Everything's gonna work out good.

 

[salemgold]

Well, that was a real nice response from David, IQuitSmoking's order will go out fast and even gets a store credit!

Everything's gonna work out good.

I agree. Exactly the response that I expected. Top notch.

 

[IQuitSmoking]

1. It's your fault you ran out of juice, not FSUSA's. Sorry, but if you don't have a cupboard full of juice, expect to smoke some analogs when you run out and are waiting for orders.

1. Honestly, Mr "Cupboard full of juice", never did I say that it was FSUSA'a fault, just that I ran out due to the length of time in which it has taken to receive my order, and that I am disliking VERY much buying and smoking Newports. Get something helpful to say. Or better yet, go make another list - preferably somewhere else. Ty

And thank you to all the other people that responded and assured me that what I had already assumed was probably the case. All the nice things I have read about these guys, I just haven't seen yet. What ever happened to my order is not my fault.

And to Dave and Pam, I am not looking for any sort of additional discount. You're "newbie" discount was phenomenal. And that's just NOT the reason I posted my concerns here. As I had stated in my OP, if this was due to your move, or something, I can somewhat understand. Also to the young woman I spoke with on the phone, I meant no disrespect and hope you didn't take any. I tried to be as polite and nice as I could. You do have a very soft, sweet, but small timid voice. It was quite difficult to gather what you were trying to tell me. I apologize.

You all must also understand my point of view, as a first time customer as well. (And that goes for all the other posters in this thread) I don't know about FSUSA's great history, because I have never dealt with them. All I know are other suppliers which unfortunately have always delivered in 3-4 days max.

So to which ever of you're replies that bash me for some reason, $#%= - excuse me.

And thanks to the others for the words of reassurance. Also, Ty Dave for your reply.

 

[ab357]

Store Credit?

Hey! I placed my order last night and it hasn't arrived yet! How much store credit is that worth?

 

[spirits3250]

You aren't alone here. I have the same problem. I ordered a ego starter kit for a friend last Wednesday. Still nothing. I feel like an idiot because I had recommended FSUSA and told him that shipping was especially fast. So almost a week later...nothing. I doubt that he will order from them again.

 

[mikecup]

Well no disrespect intended here.
But if it were not for us customers the new vape lounge the girl answering the phone and the company would not be possible.
My opinion is the customer should always be first regardless of what else is going on, think we care, I don't think so. We want what we ordered in a timely manner.
Sorry but it seems like customers do not come first with this company.
I have not and will not order from this company.
Thats why this forum is so great.
Sorry if I offended anyone,was not my intent.

Just my 2 cents

 

[mauisun]

wow mikecup, that really blows us away. Hey Pamela and I, we know we can't please everyone. we try our damnest best but no matter what we do, not everyone is going to be satisfied. In the end, we fall back on our juice. it is the best. if you never buy from us, you will miss out on that. But hey, if you want to go elsewhere because we experienced some growing pains we fully understand.
The original op of this thread, we apologized, both here and in email. It is who we are.
No one in this private area we have should ever bash anyone for anything. We don't appreciate it, and don't want it to occur.
Let's move forward shall we? for those of you who "recommended" people to us because of our lightening fast delivery? Pamela and I both apologize. In the coming days, we have fixed everything. we spent a fortune on hardware to make sure everyone gets everything fast.
We also spent a years salary for a high paid person to move into our new store/vapelounge, and that much more to finalize it to be the fiinest of lounges.
We are not corporate goons. We are people. You want to throw your money at billionaires who have everything in stock. hey, we are good with that. Hardware was never our thing in the beginning. We are now throwing a bunch of money at that to fix that too.
In the end you want the best liquid on the planet, please stick with us. The growing pains are over.....
David & Pamela, and of course all the kids, and the employees who are just grateful to have a job in a totally crappy economy...

 

[Chelseafn]

Well you could have asked me to work for you. I would have moved out there in a minute! Im glad everything got fixed.

 

[Vapenstein]

1. Honestly, Mr "Cupboard full of juice", never did I say that it was FSUSA'a fault, just that I ran out due to the length of time in which it has taken to receive my order, and that I am disliking VERY much buying and smoking Newports. Get something helpful to say. Or better yet, go make another list - preferably somewhere else. Ty

So to which ever of you're replies that bash me for some reason, piss off!

Seriously? The worst thing I said to you was that it was your fault you ran out of juice, not FSUSA's. The bulk of my response was that FSUSA was a great company, your situation was unfortunate, and that you should give them a chance.

Was it worth this response? Whatever.

 

[IQuitSmoking]

Mlankton, coming out of the gate with #1 and putting blame on me for not getting an order in 12 days...Bah, It just seemed like I posted here to get others opinions and share mine, when i was immediately blamed for for something - like its somehow my fault, that's all. All is fair, I have retracted my comment. Apologies.

Also, if the customers do not tell the company when and exactly what they think might be wrong, the company can never work to correct it. Fact. I own a small business and find this to be very true. I never said these guys are bad people, just shared my experience. Maybe just a couple of us were "lost" in their big move and lounge endeavor recently. Best they know, so they can fix it, and best that people see how they responded, to judge the integrity of FSUSA, which to the best of my knowledge has not been compromised here in this thread.

Sorry to cause all this commotion, but it seems to have brought another incident to light as well, which can only help FSUSA in the long run, as I would assume they will work to improve. Thank you all once again, and sorry if I have offended any of you.