V4L Sale

[Rick07]

On the National Relaxation day sale we were offered 20 percent off everything plus a free pass thru with orders over $100.00. I put a note on my order requesting a manual pass thru.

My total order was for $106.30. I received the 20 percent discount but the pass thru was not shipped. A note on the order said I needed to spend $100.00 to receive the pass thru.

I am assuming the person filling my order looked at the total price with the 20 percent discounted which in this case was $85.04.

Now if this is correct and a person needs to purchase an additional 20 percent of merchandise to qualify for the minimum then I have no problem with it, but it should be clearly stated.

I have used discounts on numerous occasions; and, after applying the discount the total order was under the required minimum but the discount was accepted nevertheless.

So fill me in here. Is there a new requirement that we have to spend an additional amount to cover the cost of the discount when the total order minus the discount drops below the required minimum order?

Sheesh. I am not even sure I understand this after reading it over.

 

[Morandir835]

Rick sir hopefully Chad sir or someone else from v4l will chime in soon. Sure they'll at least clarify things, if not take care of you.

 

[SnowDragon]

I saw that sale and that's how I would have interpreted it too Rick, hope it all works out.

 

[jc112704]

I'm suspecting the problem here is that your total included the shipping fee, which probably didn't count towards the order total, if that makes sense. Either way, I'm sure the V4L staff will take care of you... They always do!

 

[Chesterwiz]

the order had to be over 100 after the discount. I read that somewhere.

 

[chadley]

Just give customer service a call. We will take care of it

 

[Morandir835]

Figured it Chad sir would clear it for you Rick sir.

 

[Rick07]

Just give customer service a call. We will take care of it

Talked with Christi at customer service and she is sending the pass thru immediately. It is just as I thought the person filling the order looked at the total order AFTER applying the discount which made the order under the minimum of $100.00. Thank you Christi. You are a doll. And thank you Chadley........you are not a doll but a gentleman and scholar.