Company name
Yes, I should have:
Checked to make they were an "authorized" dealer
( I thought they were )
Sent my device back in the 30 day warranty period
( 30 days or 30 seconds )
Been born into the Kennedy or DuPont family
( still upset about this one )
BUT.....That did not happen.
So begins the sad saga of my Innokin VTR
2-1/2 months ago my son talked me into buying a Innokin vtr along with a bunch of other supplies from vape101.com
We got everything in a timely fashion. We promptly checked the code on Innokin's website to make sure it was an authentic product, it was.
All seemed well in vape land.
After about a week, my son noticed that some segments of the LCD display were not functioning properly. Some segments were dimmer than others.
I sent them an email, along with a picture, and they said that I should send it back and they would send me a new one.
We should have returned it right then, but it did not seem to be a big issue since you could still read it so we did not. Also he did not want to do without the device
BIG Mistake!
After about a month and a half the segments that were dim no longer lit at all.
Again, I sent them an email. This time they responded with the following:
Hi Robert,
We offer a 30 day warranty on Innokin products. You order was delivered 2 1/2 months ago and does not fall into this warranty period.
Regards
101Vape support team
Please do not reply to this message, we will not receive it.
In order to reply, please use the following link: https://101vape.com/index.php?controller=contact&id_customer_thread=6718&token=ccs6MamBkqaw.
So, I contacted Innokin. I felt this was way too short of a warranty. And that it should be guaranteed for one year. The following is what Innokin said:
Dear Robert ,
Thank you for contacting Innokin .
I'm sorry to hear that , but 101vape.com is unauthorized vendor , please speak with your vendor directly about this .
All Authorized Innokin Vendors are required to provide a 3 month after sales service warranty. In the future we would strongly recommend that you only buy Innokin
products from Authorized Innokin vendors/local B&M stores as they will provide far better after sales service and support.
If you have any questions or if I can be of any additional service please let me know.
Best Regards ,
Tina
INNOKIN TECHNOLOGY CO.,LTD
Building 6, XinXinTian Industrial park , Xinsha Road Shajing,
Baoan District, ShenZhen, China P.R.C. 518104
Tel: 0086-755-81737341-8095/Fax:0086-755-8149-0315
Join the Innokin community for the most up to date product information and to
win great prizes in Innokin Contests & Giveaways:
So now I am stuck with an expensive paperweight.
Since this was an authentic Innokin product, I feel they should stand by their product and send me one.
As for 101Vape.com I can't even log into my account now.
Where has customer service gone?????????
Vape101.com
Date of your initial complaint to the supplier.10 April 2014
How did you contact the supplierWebsite ticket system
Ticket number (if you were issued one)YYZJDVUDD
General nature of complaintDefective or wrong product
Briefly describe your problem or issueYes, I should have:
Checked to make they were an "authorized" dealer
( I thought they were )
Sent my device back in the 30 day warranty period
( 30 days or 30 seconds )
Been born into the Kennedy or DuPont family
( still upset about this one )
BUT.....That did not happen.
So begins the sad saga of my Innokin VTR
2-1/2 months ago my son talked me into buying a Innokin vtr along with a bunch of other supplies from vape101.com
We got everything in a timely fashion. We promptly checked the code on Innokin's website to make sure it was an authentic product, it was.
All seemed well in vape land.
After about a week, my son noticed that some segments of the LCD display were not functioning properly. Some segments were dimmer than others.
I sent them an email, along with a picture, and they said that I should send it back and they would send me a new one.
We should have returned it right then, but it did not seem to be a big issue since you could still read it so we did not. Also he did not want to do without the device
BIG Mistake!
After about a month and a half the segments that were dim no longer lit at all.
Again, I sent them an email. This time they responded with the following:
Hi Robert,
We offer a 30 day warranty on Innokin products. You order was delivered 2 1/2 months ago and does not fall into this warranty period.
Regards
101Vape support team
Please do not reply to this message, we will not receive it.
In order to reply, please use the following link: https://101vape.com/index.php?controller=contact&id_customer_thread=6718&token=ccs6MamBkqaw.
So, I contacted Innokin. I felt this was way too short of a warranty. And that it should be guaranteed for one year. The following is what Innokin said:
Dear Robert ,
Thank you for contacting Innokin .
I'm sorry to hear that , but 101vape.com is unauthorized vendor , please speak with your vendor directly about this .
All Authorized Innokin Vendors are required to provide a 3 month after sales service warranty. In the future we would strongly recommend that you only buy Innokin
products from Authorized Innokin vendors/local B&M stores as they will provide far better after sales service and support.
If you have any questions or if I can be of any additional service please let me know.
Best Regards ,
Tina
INNOKIN TECHNOLOGY CO.,LTD
Building 6, XinXinTian Industrial park , Xinsha Road Shajing,
Baoan District, ShenZhen, China P.R.C. 518104
Tel: 0086-755-81737341-8095/Fax:0086-755-8149-0315
Join the Innokin community for the most up to date product information and to
win great prizes in Innokin Contests & Giveaways:
So now I am stuck with an expensive paperweight.
Since this was an authentic Innokin product, I feel they should stand by their product and send me one.
As for 101Vape.com I can't even log into my account now.
Where has customer service gone?????????
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