Company name
VapeDemand
Date of your initial complaint to the supplier.14 January 2015
How did you contact the supplierEmail
Ticket number (if you were issued one)n/a
General nature of complaintCustomer service
Briefly describe your problem or issueI placed an order with VapeDemand on January 12th for an atomizer and 3 bottles of e-liquid. On 13 January, I received confirmation that the order had shipped, along with a USPS Tracking number. On 14 January, I contacted VapeDemand requesting confirmation that the items had shipped as USPS did not show any updates beyond the printing of a shipping label. Below is the e-mail I sent:
When I did not receive any response to my e-mail, I contacted them at their listed phone number on January 15th and left a voicemail referencing my e-mail and requested a call back. I did not receive a call back and USPS still was not showing any tracking information. I left a second voicemail on January 16th which was similarly ignored. On January 17th (one day beyond the USPS estimated shipping time from Chino, CA to Boise, ID), my shipment still had not arrived. I sent the following e-mail that afternoon:
Late this afternoon, I finally received an update from USPS indicating that the package had arrived in Boise, but it was scheduled for delivery for January 22nd. This leads me to believe that the item was not shipped on January 13th or 14th as originally stated, but rather was shipped on January 17th after I sent my final e-mail. Admittedly, this is all supposition on my part because, to date, I still have not received any communication from the vendor. If and when the shipment does arrive, I will post an image of the postage stamp on the package to determine the shipment date.
For clarification, the reason that I described the nature of the complaint as "Customer service" rather than "Shipping" is because, had the vendor communicated with me in any fashion whatsoever, I would have been willing to accept a reasonable delay. In this day and age, I don't believe it's unreasonable for a customer to expect some communication, even it's just to alleviate any concerns a new customer may have with your company. Unfortunately, I discovered a Reddit post about similar issues with VapeDemand only after placing my initial order.
I will update this post as necessary...at this point, however, I would approach VapeDemand with great caution.
When I did not receive any response to my e-mail, I contacted them at their listed phone number on January 15th and left a voicemail referencing my e-mail and requested a call back. I did not receive a call back and USPS still was not showing any tracking information. I left a second voicemail on January 16th which was similarly ignored. On January 17th (one day beyond the USPS estimated shipping time from Chino, CA to Boise, ID), my shipment still had not arrived. I sent the following e-mail that afternoon:
Late this afternoon, I finally received an update from USPS indicating that the package had arrived in Boise, but it was scheduled for delivery for January 22nd. This leads me to believe that the item was not shipped on January 13th or 14th as originally stated, but rather was shipped on January 17th after I sent my final e-mail. Admittedly, this is all supposition on my part because, to date, I still have not received any communication from the vendor. If and when the shipment does arrive, I will post an image of the postage stamp on the package to determine the shipment date.
For clarification, the reason that I described the nature of the complaint as "Customer service" rather than "Shipping" is because, had the vendor communicated with me in any fashion whatsoever, I would have been willing to accept a reasonable delay. In this day and age, I don't believe it's unreasonable for a customer to expect some communication, even it's just to alleviate any concerns a new customer may have with your company. Unfortunately, I discovered a Reddit post about similar issues with VapeDemand only after placing my initial order.
I will update this post as necessary...at this point, however, I would approach VapeDemand with great caution.
