I am so entirely bummed. Well actually it started out as excitement. See, I was expecting vapemail this past Thursday. I was so happy to see the delivered text on my phone, knowing I would have my new tanks, coils and a few new juices to sample. As soon as I could I went down (trotted more like) to my mail boxes to get my package. My mood changed when all I saw in my mail box was boring mail. I checked again. Surely there must be a key (to the bigger boxes for larger deliveries) or a note explaining missing package. I looked at phone to read text again in case I misunderstood but no I had it right. I didnt panic right away. I live in an apartment/condo complex so I went to the office here just to make sure. Sometimes the unit numbers are not clear so it was worth a try. Nothing there!! I am not gonna go into all the steps I took but I called post master, went to post office on Thursday and my patience was requested for them to locate package for Friday delivery. Friday I spoke with mail carrier when still no package, went to post office and they had post master call. She left a message saying the USPS was not responsible for this uninsured package. I was not happy since this was my entire vape budget for the month ($70.00) . I went to post office again and asked to speak with her directly. She tried to switch the blame to the vendor with whom I ordered from saying it is common for these companies to say they shipped everything but only ship partial, so I explained that I got nothing at all from company, not even a letter and something was scanned as delivered. She told me all kinds of things about the legality of mailing things like this and tried to tell me it was probably confiscated and what not but still had no explanation for scanned item. She was not going to budge over the fact that there was nothing she could do to help me. I was dumbfounded and very sad. This was probably the largest order I had made since I wanted to try a few juices but was also ordering two tanks and coils. I decided to email customer service at Virgin Vapors where I had made the order from to see if they may be willing to help out this new customer. Well, what would have been a new customer. I worded my email carefully because I did not want them to think I thought this error originated in their camp although that is what the postal office wants me to think. I got a reply that they were not responsible and I should have had it mail fed-ex or insured mail. Ummm ya in retrospect. I just really didnt think that was necessary for something under $100. I guess I was just hoping they would want to satisfy this new customer. What I am left with is nothing but a lesson learned. I am out $70!! Will never shop Virgin Vapors again, not because this was their fault but they had the opportunity to win me over and they chose not to help a new customer. I really dont have too many options with USPS because it is very hard to prove non delivery on an uninsured unsigned for package.
Lesson learned to pass on- DO NOT use USPS unless you want to chance this too.
Lesson learned to pass on- DO NOT use USPS unless you want to chance this too.
