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VAPENW.com Defective or wrong product

Discussion in 'Reviews of Suppliers - Negative' started by HMR_Engineering, Dec 3, 2015.

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  1. HMR_Engineering

    HMR_Engineering Moved On

    Dec 3, 2015
    Supplier Negative Review

    Name of retailer:
    VAPENW.com​

    Date of your initial complaint to the supplier
    Nov 25, 2015​

    Method used when initiating complaint with retailer
    Email​

    Ticket number (if you were issued one)


    General nature of complaint
    Defective or wrong product​

    Briefly describe your problem or issue
    So on 11/22/2015 I ordered a TFV4 Mini Full Kit in Black and a 30ml Bottle of Thunderhead Apollo Juice (VAPENW say if you order juice, your order will be shipped free), why not get a bottle of juice for my new tank. So waited for my order to ship out on 11/23/2015 and received it on 11/25/2015. When I went to open the package, the package was wet and leaking. I immediately contacted VAPENW for this because they don't send their items with insurance, so I wasn't able to file a claim with USPS.

    Here is the reply I got from VapeNW : We are very sorry about that. I gave you store credit for the broken bottle so that you may re-order.

    Sincerely Ian,
    VapeNW Management


    I can be reached by phone
    253-336-3718


    Mon-Fri
    8am-5pm
    Sat 10am-3pm


    My reply to that was this:

    I didn't ask for a store credit. I was asking you to send me a bottle of juice for the broken bottle. Or should I call my bank and dispute the charge.

    My bank told me I should try and work it out with the vendor prior to contacting them.

    I paid for the bottle of juice from VAPENW. It wasn't free. They should either refund my $13 for the juice or send me another bottle of it. I am outraged. I have purchased from VAPENW in the past and they also screwed up there when I ordered a Cloupor Mini, and they sent me a Cloupor Mini that said :tester:
     
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