Supplier Negative Review
Name of retailer:
VapeNW
Date of your initial complaint to the supplier
Jul 25, 2016
Method used when initiating complaint with retailer
Website ticket system
Ticket number (if you were issued one)
SEM-890-83130
General nature of complaint
Defective or wrong product
Briefly describe your problem or issue
This began when I initially Pre-ordered 2 joyetech Evic VTwo in Black back on June 26th. After 1 month and the item(s) never arrived, I requested a store credit, which was issued to me.
Then I placed an order on July 22 for an eleaf Pico and eleaf iPower 80. When I received the package I discovered the Pico and an Eleaf iStick 200TC mod. I contacted VapeNW via their ticket system and asked for them to send out the proper item since I had no use for a 3 18650 battery mod, and I wanted the product that I had ordered.
VapeNW asked if the iStick 200 W was still factory sealed, and I attached a photo proving that it was. They asked for the return of their item, and would not ship out the correct item until I did so.
I asked them to send a postage paid return mailer for the item, and asked them to ship out the iPower 80 which I had paid for.
After 2 tickets and an exchange via Facebook messenger, they still have not shipped the correct item to me. They have not sent a return mailer, but posted a label for me to print via their ticket system. I do not own a printer and would have the added cost of shipping material.
Although I paid $45 for an item and received the wrong item listed for $29.99, they refuse to ship out the corrected item until they get one of lesser value back.
This is the worst customer service I have ever experienced from any vendor, and has stressed me out. All I want is the item that I paid for -- I will gladly send back to them the one they mistakenly shipped when they send a postage paid mailer with the iPower 80. How difficult is that?
Then I placed an order on July 22 for an eleaf Pico and eleaf iPower 80. When I received the package I discovered the Pico and an Eleaf iStick 200TC mod. I contacted VapeNW via their ticket system and asked for them to send out the proper item since I had no use for a 3 18650 battery mod, and I wanted the product that I had ordered.
VapeNW asked if the iStick 200 W was still factory sealed, and I attached a photo proving that it was. They asked for the return of their item, and would not ship out the correct item until I did so.
I asked them to send a postage paid return mailer for the item, and asked them to ship out the iPower 80 which I had paid for.
After 2 tickets and an exchange via Facebook messenger, they still have not shipped the correct item to me. They have not sent a return mailer, but posted a label for me to print via their ticket system. I do not own a printer and would have the added cost of shipping material.
Although I paid $45 for an item and received the wrong item listed for $29.99, they refuse to ship out the corrected item until they get one of lesser value back.
This is the worst customer service I have ever experienced from any vendor, and has stressed me out. All I want is the item that I paid for -- I will gladly send back to them the one they mistakenly shipped when they send a postage paid mailer with the iPower 80. How difficult is that?