Hey Stacy Methina, welcome to the forum. I hope you and andreavapes are able to straighten out the issues. I've only had one bad experience with a supplier so far, and to be fair it was partially my own fault (wrong address) and since it clearly states that if they ship to the wrong address they are going to keep their money AND your stuff, I didn't make a stink about it. Though I now carefully read all terms and conditions, LOL, AND I will never order from that company again.
By contrast, I did the same thing with IMRbatteries (I just resumed paypal from what seems like decades ago, and didn't check all my information, d'oh) and they refunded all my money including shipping fees, after canceling an first order for me where I accidentally bought
batteries I did not want. They were awesome to work with, and I am now recommending them all over the place, they rock.
So, a lot of it can depend on finding the right suppliers, I will pay a bit more to a supplier I know and trust... IMR could EASILY have not refunded the shipping fees (though they did refund them) and I would STILL have been happy, since it was my own error.
Anna