LOL
I love VR juices but I will be the first to agree that if you are looking for TH, you might want to mosey along to other pastures. I'm not going to tell you "let it steep" although some of VR juices do need to steep to bring out the flavor, it's not going to affect the TH at all. I find that juices from one vendor tend to have the same characteristics even if they are different flavors. I can tell a FSUSA juice because of certain taste they have, VR has a certain "lightness", dekang juices all have a certain way of vaping.... Will all that being said, I haven't tried the extreme TH VR now has. It does surprise me that you haven't heard back from them yet though, I've always had excellent service from VR.
I hope your problem is resolved.
I had the same problem with their Bourbon. Zero flavor/Zero throat hit, at 24mg, aggressive TH and extra flavor. I let it sit for 6 weeks, and NO change. Customer service is excellent, though, and tried everything they could think of to help me, including sending me 2 drams of the flavoring they use, so I could add it to my bottle. Sadly, nothing worked. The "flavoring" had no flavor either, so adding it to my bottle was mute