Velvet Cloud Vapor Unresponsive to E-mail Questions

[Gato del Jugo]

I don't blame him for wanting answers from the company. They should be responsible for answering any questions customers have.

Yep, I agree: any company in any industry probably should always be responsive to consumer inquiries..

I couldn't tell you why he's not getting any replies from them.. It could be any number of reasons..


That said, I think a forum like ECF is the next best thing in cases like these...

 

[Racehorse]

No, they conveniently publish no phone number on their website nor a street address - just a PO Box.

I won't order from any company w/out a phone number and a street address. That is because I can't think of a reason why the location and phone number of one's business and facilities needs to be a secret.

 

[picowatt]

I won't order from any company w/out a phone number and a street address. That is because I can't think of a reason why the location and phone number of one's business and facilities needs to be a secret.

Yes, does seem shady. Most businesses have a physical business address - unless they are operating out of a home or some sub-standard facility....

 

[picowatt]

I've emailed vendors and suppliers before, got no answer. I went elsewhere, plenty of others!

Probably my best choice in this case since Velvet Cloud Vapor apparently selectively responds to e-mails. Based upon what I have no idea.

 

[Thundernoggin]

I won't order from any company w/out a phone number and a street address. That is because I can't think of a reason why the location and phone number of one's business and facilities needs to be a secret.

I can understand this from a customers perspective. On the other hand, it's the holiday weekend in the leisure business, and I'm running the store. A secret business is sounding pretty good right now

 

[Miata GT]

You're right , that is not good for business. I have given them a reasonable amount of time -- weeks to respond. There is an apparent lack of interest in customer service with this vendor.

I have 2 bottles of their juice and if I don't get a response fairly soon from my last e-mail then that is the end of purchasing Velvet Cloud Vapor e-liquid for me!
If they have no intention of interacting in this most simple form with consumers they should be in some other business where their product is not possibly subject to customer questions - like trading securities or some such adventure - or perhaps trading frozen frog legs.

Seriously though, I have e-mailed questions to Halo, Seduce juice, Kick Bass etc... - never a problem.

So, this is there standard operating procedure? Perhaps Velvet Cloud Vapors has become so large that they find it necessary to only respond to their massive network of retailers.

They may see your post and contact you over PM. They did that with me after I posed a question on ECF about how horribly bad their ejuice was, IMO.

 

[Gato del Jugo]

Wow - that's a very short shelf life before flavor starts to fade!

Maybe I'm just weird in this, but mine are usually long gone by then..


I'd say that it happens to a few of theirs.. Since most are multi-flavored, a particular flavoring component may start to fade, and/or a different one would strengthen (and over-power another), thereby affecting overall taste..

Some just have certain "windows" of overall peak flavor...

 

[picowatt]

Speaking from trying 20 of their 24 juices? Depends on the particular flavor..


In terms of taste, some start to go downhill and/or fade after about 2 months from time of receipt, in my experience (even though they are still vapeable at that point) -- while others still taste fine.. One was even still getting better! One ECF'er reported that last one was even still tasty at 6 months..

This was discussed in the big VCV thread, and was somewhat mutually confirmed...


You just got your answer to that one.. I'd try to go into even more detail if I knew which particular flavors you're inquiring about, because there's no one-size-fits-all to that...


And no, not all e-liquid manufacturers provide a born-on-date and/or expiration date.. Vapers can certainly request that juice-makers start doing that (via email, Facebook, etc.), but if they don't comply & that's important to a vaper, then find a juice-maker that does do that..

In terms of VCV, who provides neither at this time, since individual bottles aren't made-to-order but whipped up in small batches, whenever I order directly from them they are always pretty fresh with about a 2-week steeping range (meaning, they probably go through those batches within a couple weeks, then whip up some more)..


Any particular reason you don't want to ask their customers here at ECF?

Thank you for your input.
Again though, my e-mail inquiry was directed to the vendor and not to an ECF forum member for an opinion as to the shelf life of an open container of e-liquid produced by Velvet Cloud Vapor or any of my other questions as well.
The reason for this is how subjective the data may be having not come from the knowledge of the producer. Empirical evidence is of value but my e-mails to Velvet Cloud Vapor were intended to acquire competent data from the producer.

So , no I did not just get my answer.

And yes, I have read much throughout the forum regarding Velvet Cloud Vapor and with much variance in conclusion as to what ever the issue may be that was being discussed.

The primary issue is unresponsiveness from Velvet Cloud vapor - not obtaining information from third parties.

Thank you again for your input.

 

[picowatt]

They may see your post and contact you over PM. They did that with me after I posed a question on ECF about how horribly bad their ejuice was, IMO.

This is one of the primary reasons I have e-mailed them. I have Night Shift - purchased less than 2 months ago - opened on receipt - flavor is degraded so badly that the original flavor is not to be found. That is fast for an e-liquid to turn bad.
The others I have are Caramel Swirl and Blue Beard purchased at the same time , opened a little later and already getting weaker in flavor.

I store all of my e-liquids in a nice dark place cap on tight - cool climate controlled environment.

Really disappointing to spend $60.00 on e-liquid and have it degrade so fast.

The Halo, Seduce juice , Kick Bass, and so on - etc....etc.. are all doing well after much longer periods of time - probably improving.

So, there you have one of the main reasons I wanted to contact Velvet Cloud Vapor - to get some answer as to shelf life - opened - for their "Natural Organic" e-liquids....

 

[Thundernoggin]

....The reason for this is how subjective the data may be having not come from the knowledge of the producer. Empirical evidence is of value but my e-mails to Velvet Cloud Vapor were intended to acquire competent data from the producer.....

Firstly, I hope you didn't word it like this when you emailed them.

This is one of the primary reasons I have e-mailed them. I have Night Shift - purchased less than 2 months ago - opened on receipt - flavor is degraded so badly that the original flavor is not to be found. That is fast for an e-liquid to turn bad.
The others I have are Caramel Swirl and Blue Beard purchased at the same time , opened a little later and already getting weaker in flavor.............So, there you have one of the main reasons I wanted to contact Velvet Cloud Vapor - to get some answer as to shelf life - opened - for their "Natural Organic" e-liquids....

I have Night Shift produced on 4/1, was just vaping it the other day. It hasn't lost any flavor. But the flavors have changed over the course of steeping and in my case to something even more preferable. High PG Halo for instance and 100% VG are entirely two different animals when it comes to steeping.

 

[Maurice Pudlo]

This is one of the primary reasons I have e-mailed them. I have Night Shift - purchased less than 2 months ago - opened on receipt - flavor is degraded so badly that the original flavor is not to be found. That is fast for an e-liquid to turn bad.
The others I have are Caramel Swirl and Blue Beard purchased at the same time , opened a little later and already getting weaker in flavor.

I store all of my e-liquids in a nice dark place cap on tight - cool climate controlled environment.

Really disappointing to spend $60.00 on e-liquid and have it degrade so fast.

The Halo, Seduce juice , Kick Bass, and so on - etc....etc.. are all doing well after much longer periods of time - probably improving.

So, there you have one of the main reasons I wanted to contact Velvet Cloud Vapor - to get some answer as to shelf life - opened - for their "Natural Organic" e-liquids....

I like organic stuff, but I've never expected a fully organic product to last as long as a similar product made with chemicals stripped of every possible source of spoilage.

The question you ask is one without a real answer, for example I will not eat a banana that has yet to form little dark areas, my wife on the other hand will not eat one much past being green. Thus the subjective nature of the beast is king here. You may have done better asking at what point is it unsafe to vape your (xxx) liquid? Though I'm not sure that would get an answer either.

Simply put you have a question that is better asked of the customer base than the manufacturer.

That does not absolve them from blowing you off, if the question hasn't been addressed elsewhere in your relationship with the company.

Maurice

 

[picowatt]

Firstly, I hope you didn't word it like this when you emailed them.



I have Night Shift produced on 4/1, was just vaping it the other day. It hasn't lost any flavor. But the flavors have changed over the course of steeping and in my case to something even more preferable. High PG Halo for instance and 100% VG are entirely two different animals when it comes to steeping.

My last e-mail regarding shelf life opened was simply put as "what is the shelf life of the product once opened"...

Curious , how you got a date code on your product?

 

[Gato del Jugo]

I have Night Shift - purchased less than 2 months ago - opened on receipt - flavor is degraded so badly that the original flavor is not to be found.

I have Night Shift produced on 4/1, was just vaping it the other day. It hasn't lost any flavor. But the flavors have changed over the course of steeping and in my case to something even more preferable.

Night Shift is one of the few that also changes too much on me, pico.. I wouldn't go as far as saying it changes completely, but it does more than enough to my liking, and I enjoy a fresh Night Shift much more.. So, I adjust accordingly, and make sure that when I do purchase it, I buy the smaller bottles & vape it up within a certain time-frame..


And yet, Thunder likes his more steeped -- making this into a subjective thing...


This is why it may be difficult for VCV to give a complete, accurate & satisfactory answer..

Are their tastebuds somehow much more objective than their customers'?

I'd be curious to see your emails you sent them..


Anyway, I understand your complaints & frustrations.. We've all purchased & vaped some juice that was personally unsatisfactory for whatever reasons, myself included.. Some were downright disgusting & unvapeable...

In those cases, I may voice my opinions & observations, and just move on..

There are hundreds or thousands of juice companies out there, some with perhaps longer-lasting juice & better customer service -- enjoy them now before they might someday be forced to shut down due to the upcoming FDA regs...

 

[Thundernoggin]

My last e-mail regarding shelf life opened was simply put as "what is the shelf life of the product once opened"...Curious , how you got a date code on your product?

I write the ship date on them, imprecise, but helpful. So it may be even older than that. And at least to me, still rather tasty.

 

[Thundernoggin]

Night Shift is one of the few that also changes too much on me, pico.. I wouldn't go as far as saying it changes completely, but it does more than enough to my liking, and I enjoy a fresh Night Shift much more.. So, I adjust accordingly, and make sure that when I do purchase it, I buy the smaller bottles & vape it up within a certain time-frame..And yet, Thunder likes his more steeped -- making this into a subjective thing...

Exactly. Ms. Noggin and I have been sitting down together and tasting new juice as we get it. We pass the same mod back and forth. The results at times are completely at the opposite ends of the spectrum. It has given me an appreciation of the variance in human taste buds. At the same time it has complicated things immensely as we try to keep track of what tastes good to each of us. Gato and I have both tasted almost the entire VCV line and our taste buds don't agree all the time either.

 

[picowatt]

I like organic stuff, but I've never expected a fully organic product to last as long as a similar product made with chemicals stripped of every possible source of spoilage.

The question you ask is one without a real answer, for example I will not eat a banana that has yet to form little dark areas, my wife on the other hand will not eat one much past being green. Thus the subjective nature of the beast is king here. You may have done better asking at what point is it unsafe to vape your (xxx) liquid? Though I'm not sure that would get an answer either.

Simply put you have a question that is better asked of the customer base than the manufacturer.

That does not absolve them from blowing you off, if the question hasn't been addressed elsewhere in your relationship with the company.

Maurice

You certainly raise another issue - "unsafe to vape". This is not something I was considering in my e-mail but have since thought about it.
So, without a use by date or similar date, obviously the consumer has no guidance from the producer as to the usable life of the product.

Safety as you mentioned is another issue. I must then gather that organic - natural e-liquid products may become unsafe to vape after some time period. That is a really significant issue if true.

So, since this is so subjective and since consumers or vapers have such varied experiences with organic - natural e-liquid products, I would like to rely on some substantive information from the producer. Some minimal baseline to use as a general guide.

 

[Gato del Jugo]

I write the ship date on them, imprecise, but helpful. So it may be even older than that. And at least to me, still rather tasty.

Which is why earlier I mentioned that I believe VCV batches are "born" within about 2 weeks prior to shipping, due to differences I've noticed in taste due to any "pre-steeping" on VCV's end..


As for Thunder's dates, I do something similar with mine (but I write the receive date on them) in order to keep track, and do so in a consistent manner -- and so I can vape accordingly, knowing roughly (within about 2 weeks) when this juice was created...

From experience, I quickly figured out when the peak flavor hits -- the way I personally like it..


Anyway, I agree, pico.. It would be nice to have a born-on date on all our juices (though I believe that may be reserved more for smaller juice-makers)

Reality dictates otherwise.. So, therefore I adapt & create my own system...

 

[rabernet]

Maybe I'm just weird in this, but mine are usually long gone by then..


I'd say that it happens to a few of theirs.. Since most are multi-flavored, a particular flavoring component may start to fade, and/or a different one would strengthen (and over-power another), thereby affecting overall taste..

Some just have certain "windows" of overall peak flavor...

Nevermind....not relevant.

 

[rabernet]

Interesting tidbit off of Ahlusion's website regarding the term "organic" with e-juices when asked if they carried Organic.

DO YOU HAVE ORGANIC E-LIQUIDS?

Not at this time, and anyone claiming to have organic e-liquids is either misinformed or using the "organic" label falsely. There are organic flavors (extracts, and concentrates) yes, but once you introduce Nicotine or Propylene Glycol, it ceases to be "organic". Sadly, most of the e-liquids produced elsewhere are mixed out of flavorings that also do not fall under the "organic" category; simply adding 100% VG to a product listing, does not make it organic.



At most, E-Liquids can be "Organically Flavored", but not be 100% organic.



The only way any e-liquid or food item meant for commercial distribution may have an organic label, is when said item is produced, manufactured and handled using organic means defined by certifying bodies such as the United States Department of Agriculture (USDA) under its Organic Food Products Act. Since Ahlusion, LLC (or any other "vendor" out there) has not been certified to date, there simply are no organic e-liquids and using the "organic" label would be a misappropriation of the term.

 

[Gato del Jugo]

Interesting tidbit off of Ahlusion's website regarding the term "organic" with e-juices when asked if they carried Organic.

As with most topics at ECF, this has already been discussed.. sometimes even with big long heated threads with many participants...


Question: An e-liquid is made from nicotine derived from organically-grown tobacco, organic VG, distilled water & organic flavorings.. Can the manufacturer then slap that "USDA Organic" symbol on that bottle of e-liquid, since all its ingredients are certified organic?

No. It would be against the law..

The way the USDA organic system works is that at every step of the way, every time it passes hands along the chain, that entity must get officially certified.. which includes an expensive & time-consuming hassle in order to create & maintain procedures that follow all the requirements...

That's why you might see the USDA Organic label on organic flavorings used in e-liquid, for example.. But not on many, if any, bottles of e-liquid, itself..

It is most certainly possible -- just not all that feasible/realistic for a small, rapidly-growing company in this industry at ths time...


For more info on organic certification..

Organic certification - Wikipedia, the free encyclopedia