VooPoo Drag X3 (USB issues)

[CrazyVapor]

I need help getting my voopoo drag X3 to connect to my PC. It's only two days old, but the software constantly says, 'Not Connected' and the computer won't recognize the USB device. The original cable broke, so I am using a 5V/2A Type-C gaming mouse cable. It charges the mod fine but won't data-sync. Any ideas on how to get it to connect?

 

[Storm52]

Since the computer doesn't recognize the connection, I think it's the cable not being compatible with your drag.

 

[james8191]

I need help getting my VooPoo Drag X3 to connect to my PC. It's only two days old, but the software constantly says, 'Not Connected' and the computer won't recognize the USB device. The original cable broke, so I am using a 5V/2A Type-C gaming mouse cable. It charges the mod fine but won't data-sync. Any ideas on how to get it to connect?

Sounds like the cable is probably the issue honestly. A lot of USB-C cables are charge-only and don’t carry data, especially random gaming/peripheral cables.

If the mod charges but the PC doesn’t detect anything at all, I’d first try:

• a proper data transfer USB-C cable
• different USB port
• another PC if possible

Also worth noting some Voopoo devices are really picky with cables for firmware/software connections. Plenty of people have had charging work fine but no data connection.

 

[CrazyVapor]

I did try every Type-C cable with Data sync, and my Windows 11 Pro does not recognize it, and I did try other USB Ports, and it still does the same thing.

 

[CrazyVapor]

Since the computer doesn't recognize the connection, I think it's the cable not being compatible with your drag.

Even the OEM Charger for the mod would not recognize on my Windows 11 Pro.

 

[andyspam]

I am having the same exact issue with my brand new Drag X3. Cable recognizes the X2 fine, but not the X3. Please update if you find solution, I will as well. Also have you managed to find firmware files for either X2 or X3?

 

[retired1]

Generally, your cheaper USB C cables are for charging only and are not designed for data transfer. Look online for USB C data cables. These can be used for both charging and data transfers. There are different types of data cables as well with USB 2 coming in at a paltry 480 Mbps to Thunderbolt/USB 4 at a sizzling 40+ Gbps.

Look for terms like USB 3.2 Gen 2, USB4, or Thunderbolt. This indicates data capabilities which means the cable is not for charging only.

 

[andyspam]

I have tried all varieties of high and low end USB cables. most don't have issue with the drag x2, but the x3 gets detected, but not recognized... almost like a driver issue. When using cables that do work. Device manager shows: Unknown USB Device (Device Descriptor Request Failed)
An even bigger issue than that, though, is that the updated firmware files for these devices aren't even available on voopoo's site.

 

[ShowMeTwice]

Quick search for the Drag X3 and X2 shows software version v2.0.0.3 from 2021.4.15 is available on the VooPoo website.

I was able to download it to my Mac - I don't do Windows - and don't own any VooPoo mods. LOL

link:

https://www.voopoo.com/software.html

Scroll down and click on Drag series. You will see the X2 and X3. Click on one of those and you will see the link to download the sw.


I would not try updating the X2 or X3 firmware until you get your Window's issues resolved to where your PC recognizes the mod.


So... y'all have tried different "known good" data cables, as Ret1 suggested.

Try your mod on another WinBlows PC. If the mod is recognized on another PC then you have issues with your PC.

Good luck!

ETA: see next post

 

[ShowMeTwice]

Connecting the X3 to a PC

"Use the original proprietary USB-C cable."

also...

"While the physical port on most Voopoo devices is a standard USB-C shape, many Voopoo mods use non-standard, proprietary wiring inside their cables."

IOW... If you don't have the original proprietary USB-C cable that came with the device, you're screwed.

You might have to purchase another X3 (and be very careful with the cable).

 

[andyspam]

Quick search for the Drag X3 and X2 shows software version v2.0.0.3 from 2021.4.15 is available on the VooPoo website.

I was able to download it to my Mac - I don't do Windows - and don't own any VooPoo mods. LOL

link:

https://www.voopoo.com/software.html

Scroll down and click on Drag series. You will see the X2 and X3. Click on one of those and you will see the link to download the sw.


I would not try updating the X2 or X3 firmware until you get your Window's issues resolved to where your PC recognizes the mod.


So... y'all have tried different "known good" data cables, as Ret1 suggested.

Try your mod on another WinBlows PC. If the mod is recognized on another PC then you have issues with your PC.

Good luck!

ETA: see next post

Yes, the software is available and I have that. But they do not have the firmware files posted for the drag products. They have them listed for many other products, but not the drags.

 

[andyspam]

Connecting the X3 to a PC

"Use the original proprietary USB-C cable."

also...

"While the physical port on most Voopoo devices is a standard USB-C shape, many Voopoo mods use non-standard, proprietary wiring inside their cables."

IOW... If you don't have the original proprietary USB-C cable that came with the device, you're screwed.

You might have to purchase another X3 (and be very careful with the cable).

I have the OG cable, its literally brand new, came the other day. But the firmware design is awful, many issues with the "lock" features, settings resetting themselves, etc. I've seen posts about firmware updates fixing it. If these files aren't available then this X3 device is the worst voopoo device Ive ever owned out of at least 20. Much happier with my Drag X2, just wish it had a wattage lock.