Warranty/Refund

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cainne

Senior Member
ECF Veteran
Apr 25, 2010
192
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Houston
Well I was going to order a Sidesho for my roommate that liked my Blu but wanted something bigger but the one thing that stopped me was the warranty. Frankly 14 days for a warranty seems inadequate. If a PCC dies or a battery stops holding a charge after 3 weeks he'd just be out of luck?

Given that the product is already slightly more expensive than competing companies this makes me even more leery. I don't mind paying more for a better product with manual battery option but an absolutely NO refund for any reason policy and a 2 week warranty just seems to indicate possibly a fear of returns or problems being common, in which case I'd better steer clear.

If the batteries were 10$ or the starter kit was say 40$ I would roll the dice but paying MORE with LESS of a guarantee... this just seems poorly thought out.

Not saying the product isn't good or durable, just that I think the refund/warranty policy might make people skittish on a device with a somewhat higher base cost. My 2 cents.
 

kaeo773

Unregistered Supplier
ECF Veteran
Mar 10, 2009
926
4
Chicago USA
www.modernvapor.com
There is a big reason for this, and you will find that most people on this forum have the same warranty.

If I were like BLU and only sold prefilled carts, I would offer a longer warranty. The big reason is we are geared towards selling juice vs prefilled carts. There is higher chance of user error killing a battery with juice vs prefilled carts.

I take care of my customers, and I have replaced many things well outside the warranty period.
 

cainne

Senior Member
ECF Veteran
Apr 25, 2010
192
0
Houston
While I understand there's a lot of good comments I'm just a bit leery of say ordering a battery, it comes and works and after 2-3 days goes completely dead like one of my blue's did, and I'm just out the $20 because it specifically says on the site only starter kits are covered.

If other things are as well why not update the site to reflect that so people don't have to worry that it's a case by case issue and they have no definite policy to fall back on?
 

kaeo773

Unregistered Supplier
ECF Veteran
Mar 10, 2009
926
4
Chicago USA
www.modernvapor.com
I totally understand, I am glad you brought it my attention, I didn't realize it was written that way.

I do my best at taking care of my customers, and sure many on here can agree. I am a total night owl, so I respond to emails at info@modernvapor.com within minutes till like 3am. So, getting a question answered, or having any issues, you will usually get a response in minutes.
 
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