Eastmall has been announcing a lot of interesting products at compelling prices lately. The only problem, at least for those of us in the US, is the high shipping charges and long shipping time, coupled with unreliable US customs processing. I know seized/lost orders are rare, but they do happen from time to time. Eastmall is pretty good as far as working with customers to resolve shipping/warranty problems, but it's still a hassle having you guys in China and us being here in the west.
So what I'm wondering is whether you've ever considered setting up a US office for local distribution? Obviously the prices wouldn't be quite as low as the Chinese shop, but a US-based Eastmall distributor (Westmall?) could ship items a lot faster for a lot less money. We'd also have the benefit of a local warranty/repair facility for quick resolutions to any problems that did come up. This is what Totally Wicked does, and it seems to work for them. Not that they much care about customer service at all, but at least people with issues get ignored locally.
So what do you think?
So what I'm wondering is whether you've ever considered setting up a US office for local distribution? Obviously the prices wouldn't be quite as low as the Chinese shop, but a US-based Eastmall distributor (Westmall?) could ship items a lot faster for a lot less money. We'd also have the benefit of a local warranty/repair facility for quick resolutions to any problems that did come up. This is what Totally Wicked does, and it seems to work for them. Not that they much care about customer service at all, but at least people with issues get ignored locally.
So what do you think?