Hey everyone!
THANK YOU so much for your patience. We are working day and night to catch up on the orders and moving! I don't want to dish out empty promises to you, guys, like, oh yeah, give us a day and we will catch up, blah, blah, blah... But we are working with each one of you to meet your demands without sacrificing the product quality. I am sure you are with me on this one!
We have been receiving a few emails asking us what status Pending means. A lot of people are worried that pending means an error. So to clarify a couple of things, here is what each status means:
Pending: We have received your order, printed it out, read ALL the comments (btw, my favorite part!) and put it in the "to be mixed pile". All orders are filled in the order we have received them.
Processing: We have made changes to your order, per your request. This status is similar to pending (see above for pending).
Additional Information Required: We have contacted you if we had some questions about your order, PG/VG ratios, nic level, etc.
On Hold: We put the order on hold, per customer's request. Yes, people do ask us to hold their orders!
Mixing order: Self-explanatory, we are mixing your order. We have trained Michelle to mix, and let me tell ya, she is doing a fantastic job! Needless to say, everything goes through strict QC process, we literally smell each and every liquid to make sure that it was mixed right.
Shipped: Probably is what everyone wants to see!
You get notified via email every time status is changed.
Hope this helps. Thank you again!!
THANK YOU so much for your patience. We are working day and night to catch up on the orders and moving! I don't want to dish out empty promises to you, guys, like, oh yeah, give us a day and we will catch up, blah, blah, blah... But we are working with each one of you to meet your demands without sacrificing the product quality. I am sure you are with me on this one!
We have been receiving a few emails asking us what status Pending means. A lot of people are worried that pending means an error. So to clarify a couple of things, here is what each status means:
Pending: We have received your order, printed it out, read ALL the comments (btw, my favorite part!) and put it in the "to be mixed pile". All orders are filled in the order we have received them.
Processing: We have made changes to your order, per your request. This status is similar to pending (see above for pending).
Additional Information Required: We have contacted you if we had some questions about your order, PG/VG ratios, nic level, etc.
On Hold: We put the order on hold, per customer's request. Yes, people do ask us to hold their orders!
Mixing order: Self-explanatory, we are mixing your order. We have trained Michelle to mix, and let me tell ya, she is doing a fantastic job! Needless to say, everything goes through strict QC process, we literally smell each and every liquid to make sure that it was mixed right.
Shipped: Probably is what everyone wants to see!
You get notified via email every time status is changed.
Hope this helps. Thank you again!!