Where's my ORDER!!!

[dejena]

and i seriously need to stop having double servings of deserts for lunch.

You sure it was just the double serving of dessert? LOL on that note, I better go fix my aluminum foil hat

 

[jefsview]

Hey there. As you probably know, I'm new here. Didn't mean to offend anyone, just so eager to receive my HALO products. Again, my apologies.

We all know frustration -- since we are all ex-smokers. It's not easy. We all have good days, and bad days.

Unfortunately, HALO is located in New Jersey, which is the Bermuda Triangle for the USPS. And with the US Government shutdown less than a week away, government businesses, such as the USPS will suffer.

Hang tight. It shall arrive.

 

[CraftyZA]

And with the US Government shutdown less than a week away, government businesses, such as the USPS will suffer.

This is not good news! Not at all!I really hope my sea freight shipment gets on the water before then. It's been sitting at the Miami sorting facility for the better part of a week now
Unless I'm reading this wrong?

September 19, 201302:12:00 MIAMI, FL 33112DEPART USPS SORT FACILITY
September 17, 201309:10:00 MIAMI, FL 33112PROCESSED THROUGH USPS SORT FACILITY
September 15, 201300:53:00 MACON, GA 31204DEPART USPS SORT FACILITY
September 14, 201310:09:00 31210Electronic Notification

 

[Cinder Ella]

@ CafeDigitalDiva - Looks like your order went out on Saturday Morning, it looks like this is just a case of usps not updating their tracking, I have a feeling it'll all update at once the day your package is out for delivery. Unfortunately I have no more information than you do in regards to tracking in this case.

@ Ladiekali - Sorry to hear about your frustration as well, it sounds like you got the email confirmation last Wednesday that we received your return but you haven't heard anything further is that correct? Have you checked your account to confirm that you don't have a pending refund? Sometimes it take a day or two for our accounting department to process the refund and then a few days for the bank to process the refund as well. Please feel free to PM me any additional information i may be missing and I'll take a look into it for you.

@ CraftyZA - This is usually how it looks, there most likely wont be an update in the tracking until it either gets processed through customs or is delivered.

@ Train2 - Website was down for about an hour for maintenance thanks for your patience!

 

[Moonswanni]

I've ordered 5 shipments from Halo since 9/13, and all of them shipped very quickly. Just this morning I placed an order and it already shipped. My experience has been very positive. Perhaps the issue is the carrier.

 

[Joshinthecity]

Well then perhaps a new carrier is in order then.
I pay $41 for shipping to Australia. By miles the most expensive of all vendors I use.
Two and a half weeks later I'm still waiting. My wicks are turning to dust.....
J.

 

[hearay1010]

It's a carrier issue. I ordered last Sunday and got shipment notification Monday. I checked shipping status like a crazy person and nothing changed until the day after it was delivered. I think I received my package 3 days after it was shipped. I ordered other products the same day and they all sent shipment notifications the same day, tracking info never updated and those came much later. Unfortunately when dealing with USPS you never know what to expect.

 

[Sikkrich]

I've ordered 5 shipments from Halo since 9/13, and all of them shipped very quickly. Just this morning I placed an order and it already shipped. My experience has been very positive. Perhaps the issue is the carrier.

I too have had a great experience. I had one problem with an extra batt. Emailed around 6:00 pm and received a response same night after 10:00 pm no doubt. Shipped return on Saturday received email back on Tuesday that it was received and replacement will be shipped out.

 

[Ladiekali]

i'd just like to add that thanks to cinder ella i've been credited. thank you so much