Who has the best prices for authentic batteries?

[zoiDman]

I thought that was odd too

I don't Expect them to Charge/Discharge Test every Battery that they sell. But just like you Looked down and in about 30ns realized Something was wrong with that 1 Battery, so should have the Person who Packed your Order.

But Hey... All's Well that Ends Well.

You are getting a Free Replacement. And got a Chance to Read some Internet Battery Drama. So I guess you could Call It a Win-Win.

 

[Anthony_Vapes]

I like that they are Sending you a Replacement.

And I appreciate them saying to Drop the Battery off at a Recycling Center.

But Say'n they Can't Check every Battery?

What do they have? A Robot that packs batteries into Shipping Packs and the Mails them?

in general (for manufacturing) you spot check batches. i they get in 3 cases of 1000 they might check 10 from each case. it would be impossible to check them all, mind you this is in addition to the QC checks from the manufacturer themselves. There is nothing cost prohibitive that can be done to ensure every product in the world is 100% perfect on arrival. hence the reason stores have return policies and goods have warranties. As long as they take care of you and replace it in the end, that's good in my book

 

[Sugar_and_Spice]

I like that they are Sending you a Replacement.

And I appreciate them saying to Drop the Battery off at a Recycling Center.

But Say'n they Can't Check every Battery?

What do they have? A Robot that packs batteries into Shipping Packs and the Mails them?

Sounds like they receive them already boxed up.

 

[zoiDman]

in general (for manufacturing) you spot check batches. i they get in 3 cases of 1000 they might check 10 from each case. it would be impossible to check them all, mind you this is in addition to the QC checks from the manufacturer themselves. There is nothing cost prohibitive that can be done to ensure every product in the world is 100% perfect on arrival. hence the reason stores have return policies and goods have warranties. As long as they take care of you and replace it in the end, that's good in my book

Manufactures and Retailers tend to have Different QC and Defect Detection Methods.

For a Retailer, How Long would it take the Human who pulled and then Packaged ChelsB's order to Visual Inspect Her Order for a Torn Wrap, Misaligned Positive Contact, etc?

If I ran that Retail Company, I would have a Policy that Every Item that went in a Shipping Envelope/Box receive a 10 Second Visual Inspection.

It's just so Little time compared to the Bad PR I know I will get when one of my Products becomes the Focus of a Thread like this. Or does the Social Media rounds.

 

[ChelsB]

I'm interested to see if they're replacing all 3 or just the 1...we shall see

 

[Anthony_Vapes]

Manufactures and Retailers tend to have Different QC and Defect Detection Methods.

For a Retailer, How Long would it take the Human who pulled and then Packaged ChelsB's order to Visual Inspect Her Order for a Torn Wrap, Misaligned Positive Contact, etc?

If I ran that Retail Company, I would have a Policy that Every Item that went in a Shipping Envelope/Box receive a 10 Second Visual Inspection.

It's just so Little time compared to the Bad PR I know I will get when one of my Products becomes the Focus of a Thread like this. Or does the Social Media rounds.

In a business world, it just isn't feasible TBH. remember these are supposed to be QC'd already once by the manufacturer. the retailer spot checks for authentics. Remember the time liionwholesale sent out fake HG2 batts? they made it right in the end sending out realy ones to everyone that ordered but it still slipped by. 1 mistake doesn't make a company bad. every company has ....ed up at one point and time.

10 seconds? what if they get 10000 batteries a day? that's 3 full time employees just spot checking batteries maybe 4 if you include the packing and unpacking time. take salary benefits etc each of those people will cost at least 60k a year so a cost of 180k a year? or save that money and if a bad one makes it through once in a while they fix it then.

 

[ChelsB]

It seems to be that if something has the potential to cause danger or harm, it should be checked . But that's just my opinion and I don't have any idea of manufacturing practices other than my own field which has nothing to do with batteries

 

[Anthony_Vapes]

It seems to be that if something has the potential to cause danger or harm, it should be checked . But that's just my opinion and I don't have any idea of manufacturing practices other than my own field which has nothing to do with batteries

I agree for sure, but remember the manufacturer tests them. it's really their job, not the re seller.

 

[zoiDman]

In a business world, it just isn't feasible TBH. remember these are supposed to be QC'd already once by the manufacturer. the retailer spot checks for authentics. Remember the time liionwholesale sent out fake HG2 batts? they made it right in the end sending out realy ones to everyone that ordered but it still slipped by. 1 mistake doesn't make a company bad. every company has ....ed up at one point and time.

10 seconds? what if they get 10000 batteries a day? that's 3 full time employees just spot checking batteries maybe 4 if you include the packing and unpacking time. take salary benefits etc each of those people will cost at least 60k a year so a cost of 180k a year? or save that money and if a bad one makes it through once in a while they fix it then.

I'm not talking about doing Visual Inspection when receiving Battery Shipments from an OEM. I'm talking about doing a Visual Inspection when the Order is Pulled and or Packaged for Shipment.

The Order Puller could do it when the Items are pulled from the Rack. Or it could be Done when the Items are placed in the Shipping Envelope/Box.

You might be Surprised how little "Extra" time it takes someone to Actually look at something when compared to the Entire Process of Pulling/Packaging.

And this is All Based on the Batteries being already in Boxes. Which they May Not be.

In fact, I Don't Think they are.

 

[kbeam418]

In a business world, it just isn't feasible TBH. remember these are supposed to be QC'd already once by the manufacturer. the retailer spot checks for authentics. Remember the time liionwholesale sent out fake HG2 batts? they made it right in the end sending out realy ones to everyone that ordered but it still slipped by. 1 mistake doesn't make a company bad. every company has ....ed up at one point and time.

10 seconds? what if they get 10000 batteries a day? that's 3 full time employees just spot checking batteries maybe 4 if you include the packing and unpacking time. take salary benefits etc each of those people will cost at least 60k a year so a cost of 180k a year? or save that money and if a bad one makes it through once in a while they fix it then.

I work in the vending business so I can relate; every now and then a bag of chips, candy, whatever will be open and put in a machine. It happens because I literally stock well over 300 items a day in machines in a matter of three hours. If I checked every single item it takes about ten seconds, that's an extra hour a day, $10 a day, that would equal $3,450 a year! Ten seconds adds up at the end of the year. The big corporations have their spending down to the dime, nothing get's wasted, including time.

 

[zoiDman]

I work in the vending business so I can relate; every now and then a bag of chips, candy, whatever will be open and put in a machine. It happens because I literally stock well over 300 items a day in machines in a matter of three hours. If I checked every single item it takes about ten seconds, that's an extra hour a day, $10 a day, that would equal $3,450 a year! Ten seconds adds up at the end of the year. The big corporations have their spending down to the dime, nothing get's wasted, including time.

Just Curious...

If you are Holding a Bag of Chips or a Candy Bar in your Hand, how long would you say it would take to look at Both Ends of the Packaging to see if it was Opened? 3 Seconds maybe?

300 items x 3 Seconds would come out to 15 Extra Minutes.

Not Say'n that this Doesn't Add up. Or that Time is Not Money. Or even that that a 3 Second Visual Inspection is Needed in this case.

Just curious How Long it would take to look at the Packaging.

 

[Anthony_Vapes]

I'm not talking about doing Visual Inspection when receiving Battery Shipments from an OEM. I'm talking about doing a Visual Inspection when the Order is Pulled and or Packaged for Shipment.

The Order Puller could do it when the Items are pulled from the Rack. Or it could be Done when the Items are placed in the Shipping Envelope/Box.

You might be Surprised how little "Extra" time it takes someone to Actually look at something when compared to the Entire Process of Pulling/Packaging.

And this is All Based on the Batteries being already in Boxes. Which they May Not be.

In fact, I Don't Think they are.

you make a very valid point for sure

 

[Anthony_Vapes]

I work in the vending business so I can relate; every now and then a bag of chips, candy, whatever will be open and put in a machine. It happens because I literally stock well over 300 items a day in machines in a matter of three hours. If I checked every single item it takes about ten seconds, that's an extra hour a day, $10 a day, that would equal $3,450 a year! Ten seconds adds up at the end of the year. The big corporations have their spending down to the dime, nothing get's wasted, including time.

penny pinching is a must in todays economy for business.

 

[kbeam418]

Just Curious...

If you are Holding a Bag of Chips or a Candy Bar in your Hand, how long would you say it would take to look at Both Ends of the Packaging to see if it was Opened? 3 Seconds maybe?

300 items x 3 Seconds would come out to 15 Extra Minutes.

Not Say'n that this Doesn't Add up. Or that Time is Not Money. Or even that that a 3 Second Visual Inspection is Needed in this case.

Just curious How Long it would take to look at the Packaging.

See here's the problem with bags and vending machines; a small pinhole tends to tear open as it gets moved through the coils. Those pinholes are what would take 10 seconds to find. Those trail mix peanut bags tend to rip under that fold on the back and it's kind of hard to see sometimes. Of course if it's a big tear I'll notice it and just eat it lol. Another thing is my boss is visually impaired so if he's stocking a machine he won't notice unless he feels it or some chips fall out.

 

[zoiDman]

you make a very valid point for sure

As do you. Because any Extra Time in a Retail Process has to be Paid for.

It just gets down to things like Money, PR, and Potential Liability.

To be Honest, I think it was Kinda Silly for any Retailer to say that they Aren't Visually Checking items when the are Shipped. Even if they Aren't.

Seems like it would have been Better to say they check Everything when it goes out. And they are Not Sure how this Battery went out Looking like it did?

 

[zoiDman]

See here's the problem with bags and vending machines; a small pinhole tends to tear open as it gets moved through the coils. Those pinholes are what would take 10 seconds to find. Those trail mix peanut bags tend to rip under that fold on the back and it's kind of hard to see sometimes. Of course if it's a big tear I'll notice it and just eat it lol. Another thing is my boss is visually impaired so if he's stocking a machine he won't notice unless he feels it or some chips fall out.

Yeah... I could see how a Pinhole or that Trail Mix Rip would be Very hard to see even with Causal Visual Inspection.

 

[Anthony_Vapes]

As do you. Because any Extra Time in a Retail Process has to be Paid for.

It just gets down to things like Money, PR, and Potential Liability.

To be Honest, I think it was Kinda Silly for any Retailer to say that they Aren't Visually Checking items when the are Shipped. Even if they Aren't.

Seems like it would have been Better to say they check Everything when it goes out. And they are Not Sure how this Battery went out Looking like it did?

PR wise yes, but personally I appreciate the honesty over lying and saying they do check and someone must have messed up. As long as they make it right in the end it doesn't bother me personally

 

[zoiDman]

PR wise yes, but personally I appreciate the honesty over lying and saying they do check and someone must have messed up. As long as they make it right in the end it doesn't bother me personally

Just Me.

But I just Couldn't Imagine telling someone that had Received a Defective, and Potentially Hazardous, product from my Company that I Don't visually check items before I ship them?

 

[ChelsB]

If you guys are interested, this is their reply: "Hi Chelsea,

I responded to your email this morning, shown below. I think there may be an issue with your yahoo account.

“I have shipped a replacement for you – USPS# ...... I suggest recycling the battery at your convenience- many large retailers offer free recycling of rechargeable batteries. Please note it is physically impossible for us to individually check and scrutinize the hundreds of thousands of cells we stock, but I will make sure the factory which welds the button top on this cell is informed about this issue. I’m sorry for the inconvenience caused. Please let me know if I can be of further assistance. Thank you for choosing IMR.”

 

[SteveS45]

If you guys are interested, this is their reply: "Hi Chelsea,

I responded to your email this morning, shown below. I think there may be an issue with your yahoo account.

“I have shipped a replacement for you – USPS# ...... I suggest recycling the battery at your convenience- many large retailers offer free recycling of rechargeable batteries. Please note it is physically impossible for us to individually check and scrutinize the hundreds of thousands of cells we stock, but I will make sure the factory which welds the button top on this cell is informed about this issue. I’m sorry for the inconvenience caused. Please let me know if I can be of further assistance. Thank you for choosing IMR.”

Good Deal! I was waiting for you to post an update on the status of the situation!