Why I prefer to order from vendors on this site.

[invisiblewardog]

Vendors such as NHaler, among many others, have this neat little concept of QA/QC.

Rather than, say, Battery Junction.

To quote my email to them:

I suppose I should have been paying closer attention. The batteries I ordered looked the same out of the box, worked in the charger, and worked in my devices. This morning, all three batteries completely fried. I thought something was wrong with my device, until I smelled something. Two of the batteries have no aesthetic problems. The last one that died have a very obvious burn hole in the battery housing near the bottom. Let me assure you, no part of my electronics makes contact with that portion of the battery.

I have attached three images. One shows the label of the battery I received. Another shows the product as advertised on your website. And the last shows the burn hole at the bottom. What could be the problem?

The problem is that I ordered a charger designed for the 3.7v PROTECTED LiIon batteries. I order three batteries for the charger, as noted below in a copy of my receipt. What I got was 3 x 3.6v, apparently unprotected batteries.

As a battery distributor, I'm sure you are well aware of what the wrong battery in a charger will do, as well as using an unprotected battery in a device designed to drain the power dry until a battery protection circuit cuts it off.

Luckily, no injury occurred. Because of HAZMAT exposure policy, the batteries were immediately disposed of in accordance with my company policy and procedure after obtaining pictures, and cannot be returned....

I will certainly let you know if they resolve this "peacefully"

Also, thankfully, I use the 901 to 801 adapter on the XHaler. So I didn't get a lung full of battery fumes. And the *aircraft grade aluminum* protected me from any possible acid burns. (Cheers, Drew!)

 

[invisiblewardog]

Update:

Jeff with their customer service believes they are the same battery, just some are rated 3.6 instead of 3.7. He offered replacements or a refund

I asked for replacements...and I asked that they ship me the batteries displayed on the product page that clearly indicate 3.7v and a protection circuit. Psychological block...if it doesn't say it, it's not there

 

[cozzicon]

Agreed. I hope this works out for you.

Considering that this forum seems to be the primary hub of vaping on the internet- I tend to watch closely what a vendor's relationship to this forum is.

They don't have to be a registered vendor and have their own section to get my business. But if I see them resolving issues in a positive manner with forum members- then they get green lighted by me.

The vendor you are referring to isn't part of the vaping community which turns on my red light. You might have a better experience with a vaping vendor that sells batteries?

I know... it will probably be more expensive. But at least there would be some knowledge of what battery works in what application etc.

 

[RedAlert]

If you're looking for batterys from a vendor on here, I'd reccomend madvapes. He knows his stuff and carries just about everything

 

[invisiblewardog]

Battery junction is pretty well known. The main point of my post was to vent about three batteries with labels that didn't match the advertised product exploding on me.

But yes, QA/QC is a bit better when dealing with an individual with a reputation here.

 

[BiffRocko]

I just had a great experience with a battery vendor. I wrote about it here.