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Why We Do What We Do...

Discussion in 'SmokeStik' started by billster88, Sep 9, 2010.

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  1. billster88

    billster88 Forum Supplier ECF Veteran

    May 19, 2008
    canada
    Hey Folks...just wanted to chirp in here and comment on today's news that everyone is reading about with the FDA's Letters to certain suppliers..

    While I do feel for the fellow suppliers that received the letter from the FDA...I must also say that I in most part agree with what they are trying to do in "theory"...where that will lead us to...I have no idea...but..it needs to be done..We can't keep having the current state be the norm...

    Now to explain a little more on why I do agree to an extent that these letters needed to be sent... 1. Warning labels:....they should be clear and make the consumer aware of what he/she are purchasing without leading them to believe that they are buying an approved smoking cessation device...this is not the case in many of the labels I have come across.

    2. Flavors: We have had a fair amount of flack for the last so many months from people saying "why don't you carry Cherry, Vanilla..etc. flavors and why not sell us the juice??" ..well ..I can say that firstly we were warned by our legal representation a long time ago that this would become a source of contention within the ranks of "Haters" to try and knock the whole industry..and guess what?...they are using just that argument now on the whole industry because of the stigma that it will entice kids to use e-cigs in general...while I feel that argument is a reach...it still can resonate with the non-smoking public to some degree...and for that reason we have chosen not to offer anything but menthol as a "Flavor" in our products.

    3. Claims: although anecdotal and possibly true...the fact is ..until we get more trials done..we (as an industry)can't make any such claims ...we have ourselves already done one study and are working on others to be done with the results to be hopefully submitted to help our cause...but the fact is that until the whole thing is done...making claims of the product working as a smoking cessation device needs to be held in check...does it help to say things that you may not have 100% proof of that you know full well may be true?...in this case..NO...because outside of citing a study in its proper context...your just giving the "groups" more ammo to shoot you down with..

    4. Quality Control: That seems to be forgotten in many cases...it needs to be there..it needs to be done and done well...that is one reason why your average e-cig can range from $20-$100+ ..some companies actually care about what they sell...some do not..many Chinese suppliers just want to make one sale...then they move on to the next victim...that is one reason why we have our OWN facility making OUR products only...no OEM no separate branding for special dealers...we just make ours and ours alone...this helps us to keep control of the whole product line and not depend on some other factory that makes for 100's of other brands and just puts a stamp on the different products...

    This is something I feel passionate about..and so do all of the people that are part of our team...are we perfect?..far from it...nobody is...but..that doesn't mean we can't strive to be perfect...and give great products and customer service as well...I am very proud of how hard our team works to make sure everything is run smoothly and with as few hiccups as possible and give the what I consider the best customer service in the industry...and in saying that...I must also point out that it costs real money to do so...that would explain our products not being in the lower end of the price spectrum...but the old adage of "You get what you pay for" is very relevant in this burgeoning industry..lets hope new people that come on the e-cig train have more positive experiences than negative..no matter who the supplier is...there is plenty of pie to go around..and no need to knock our fellow suppliers...

    I hope this post is not taken as a "holier than thou" type of grandstanding...it was more for me to point out what we as an industry should be aiming to do in the future..and weed out the bad apples that are not here for the long term...We hope to be around for a long time if our customers are happy to keep us in business...so far...it's working out well for both customer and supplier in our case...thanks for taking the time to read this long post...Cheers!!
     
  2. lorikay13

    lorikay13 Supplier Associate ECF Veteran

    Dec 13, 2009
    Oregon
    What he said.......


    Nothing I can add to that that wouldn't be a smartass remark....and for once....probably not appropriate. What I will say is that I am proud to be part of this team. What you see is only a fraction of what it takes to do what we do. No matter how early I get up and log on.....most days someone else is already working...packing orders.....coding webpages......and then there is Bill. I'm not sure he is really human....he may be a Zombie......because he just keeps on going and going.......:toast: And we also have a site in the UK run by a lady who works even harder than I do. I don't know her too well yet but I hear she's nicer than me too. LOL.
     
  3. plerskine

    plerskine Senior Member Verified Member ECF Veteran

    Aug 16, 2010
    Florida
    Thank you for taking the time to write this post Bill. I think that there is alot of fear and confusion as to what will ultimately happen to us as e-cig users, at least for me anyway. Thank you for providing a quality product and continued studies to help our cause.
     
  4. tiburonfirst

    tiburonfirst They call me 'Tibs" Verified Member ECF Veteran

    Feb 23, 2010
    back home
    no comment, lol


    don't say it, lori, i'm going to watch the soup nazi video on my own
     
  5. lorikay13

    lorikay13 Supplier Associate ECF Veteran

    Dec 13, 2009
    Oregon
    good girl,Tib. Because when your not really inherently nice...you have to be damn good. And that's why I'm here.....I know when Bill takes the time to write something as well thought out as the above post it's because it really means something to him. He...as you know....is not a "chatty" guy. So I in turn know not to allow his thread to get turned into a joke. Therefore....you will be watching that video at least twice.
    :)
     
  6. Ravens Rose

    Ravens Rose Super Member ECF Veteran

    The fact alone that Bill wrote something the same night, to the extent that he did & shared this with us ... to me says a lot. Many vendors are not saying a word about what just took place with the FDA letters & statements, leaving people with very uneasy feelings.

    Thank you Bill for sharing that with us!
     
  7. lorikay13

    lorikay13 Supplier Associate ECF Veteran

    Dec 13, 2009
    Oregon
    Thank you Raven. Rather people agree with him or not.....you would be hard pressed to find another e-cig company where the term "moral compass" is actually part of the vocabulary. Don't get me wrong...they are out there....and most of the other good ones are right here at ECF. But I think that when you belong to ECF you get spoiled....I know I am anyway....I start to think of the world in terms of this little microcosm..
    and when I take calls from people who have been ripped off and lied to (NEVER by an ECF supplier) it always shocks me. The best thing that could happen, in my opinion, here at ECF, is for us all to work together towards a common goal of saving the industry as a whole. And if at all possible....some way to save the concept of flavors. But I think that one is a done deal.....I actually left the house and went to the grocery store the other day...yes, all by myself,...and they had all the flavored tobacco products piled up in a 50% off bin........
     
  8. susie22321

    susie22321 Supplier Associate ECF Veteran

    Jun 6, 2010
    St. Clair Shores, MI
    Thank you, Bill. Very well said and much appreciated. It does become confusing, not to mention scary.

    LK, flavored tobacco products at the grocery store? Never seen them here except at the smoke shops and one convenience store.

    Thanks to Bill, SS has a great team with strength and knowledge....and with wit and humor too :)
     
  9. Ravens Rose

    Ravens Rose Super Member ECF Veteran

    Flavored tobacco products were banned in NJ years ago..
     
  10. lorikay13

    lorikay13 Supplier Associate ECF Veteran

    Dec 13, 2009
    Oregon
    Interesting Raven....I did not know that.

    There is one thing driving me nuts about this thread though......Bill......chirp?........in my wildest dreams I can't imagine using that word in conjunction with you. :) just sayin'.....sorry....totally irrellevant....but just sayin'........
     
  11. Ravens Rose

    Ravens Rose Super Member ECF Veteran

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