Yep ebay has gone to the dogs. I was a seller on ebay since 2001, 12 years!!! Over 2000 positive feedback!!! And yet I had this same type of thing happen to me a few times and the buyer always won. I sent a very long letter that really was read by corporate staff at ebay, and they all apologized and hoped that I would return my long standing status to ebay, but in the end they did nothing to help or change their policies. I've read a lot of other forums dedicated to this very topic and there is a huge movement away from ebay in progress right now, the only problem is there is nowhere else solid to go yet. Greed, it will eventually ruin everyone at some point.