Hello all,
I ordered an item from Altsmoke and then they shipped. The freight method used was USPS.
The problem start when the parcel leave US to Brazil, and until now "is coming".
I presume the USPS may lost it. And i contact Altsmoke to get their help, help meaning they would contact the USPS for the reason such long time. Or if USPS lost it, my guess is Altsmoke should demand USPS for payment or solution...
But what i got from Mason, is this:
" It sounds like the package has either been lost or seized by Brazil's Customs. If your package is lost by USPS or seized by Customs, we cannot be held responsible. It is the responsibility of the customer to know and understand the importation laws of his/her specific country. If the package is indeed lost, seized, or destroyed, we cannot refund the customer for ANY of the original cost. If the package is refused by Customs and then is returned to us, we can refund the customer for the cost of the items but not the cost of shipping. I would definitely attempt to contact either USPS or your own local post office with your tracking number on hand. I'm not sure what can be done, at this point, but they should be capable of further assisting you. Again, we apologize for the inconvenience of losing an order, and we sincerely hope that you get everything you ordered in a timely manner! Mason - AltSmoke "
Its not seized, because the parcel didnt entrance in Brazil:
[h=2]Shipment #100109406[/h]
I ordered many things from many suppliers, and this is the first time, supplier claim no responsability for material they sending. I would understand if at my local side had a problem (lost) or as they mentioned customs seized.
May is just my case, my bad lucky. but i cant agree with many posts saying awesome customer service. at least not for me.
I ordered an item from Altsmoke and then they shipped. The freight method used was USPS.
The problem start when the parcel leave US to Brazil, and until now "is coming".
I presume the USPS may lost it. And i contact Altsmoke to get their help, help meaning they would contact the USPS for the reason such long time. Or if USPS lost it, my guess is Altsmoke should demand USPS for payment or solution...
But what i got from Mason, is this:
" It sounds like the package has either been lost or seized by Brazil's Customs. If your package is lost by USPS or seized by Customs, we cannot be held responsible. It is the responsibility of the customer to know and understand the importation laws of his/her specific country. If the package is indeed lost, seized, or destroyed, we cannot refund the customer for ANY of the original cost. If the package is refused by Customs and then is returned to us, we can refund the customer for the cost of the items but not the cost of shipping. I would definitely attempt to contact either USPS or your own local post office with your tracking number on hand. I'm not sure what can be done, at this point, but they should be capable of further assisting you. Again, we apologize for the inconvenience of losing an order, and we sincerely hope that you get everything you ordered in a timely manner! Mason - AltSmoke "
Its not seized, because the parcel didnt entrance in Brazil:
[h=2]Shipment #100109406[/h]
Tracking Number: | LN494365958US |
---|---|
Carrier: | United States Postal Service |
Info: | Your item was processed through our ISC CHICAGO IL (USPS) facility on August 29, 2013 at 4:10 pm. The item is currently in transit to the destination. |
I ordered many things from many suppliers, and this is the first time, supplier claim no responsability for material they sending. I would understand if at my local side had a problem (lost) or as they mentioned customs seized.
May is just my case, my bad lucky. but i cant agree with many posts saying awesome customer service. at least not for me.