Wrong Answer

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samuraijill

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My beloved mini Protank fell apart in my hand yesterday.

You know the story, the glue?

Well I reviewed this thing here the day I got it, July 19th, so it lasted 34 days. Most of those days it did not see use, I used it for going out because it was so pretty.

I emailed Viper vape hoping they would do the right thing but got the "30 day return policy" brush off after 34 days of having said item.

I'm cranky and annoyed over it. All day long for 25 years I bend the rules for customers. I've given back cash for dead women's clothes because the kids couldn't wait to bury her before they cleaned out her house. I've driven stuff to customer's homes to correct errors. I've given free overnight shipping to fix another retailer's mistake, I've comped thousands to charities and victims of tragedy.
I guess I just really wanted this one time to get a little back.
Shame on Viper vape.
 

Butters78

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Yes, that was Viper's suggestion to me as well, buy a Davide or Mini 2. They did offer a ten percent discount on such a purchase, to be fair, but I won't be shopping there again regardless.

Live and learn friend. At least it wasn't a 200 dollar mod.
 

InTheShade

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Yes, that was Viper's suggestion to me as well, buy a Davide or Mini 2. They did offer a ten percent discount on such a purchase, to be fair, but I won't be shopping there again regardless.

To be honest a 30 day return policy is pretty good. Most other vaping vendors offer a DOA return policy only. Do the previously mentioned - the protank 1 had some issues with the top metal assembly coming unglued from the tank - the resealing with food grade silicone is a great idea.
 

Rickajho

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To be honest a 30 day return policy is pretty good. Most other vaping vendors offer a DOA return policy only. Do the previously mentioned - the protank 1 had some issues with the top metal assembly coming unglued from the tank - the resealing with food grade silicone is a great idea.

My issue with this item is it's a known product defect. Kanger should be accepting these product returns from the vendors if they are the ProTanks that are simply falling apart. Would you have bought it at all if you knew it came with a built in death sentence? Kanger is aware of a manufacturing defect. They should be accepting returns from vendors for credit.
 
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Rickajho

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Yes, that was Viper's suggestion to me as well, buy a Davide or Mini 2. They did offer a ten percent discount on such a purchase, to be fair, but I won't be shopping there again regardless.

You know what happened when we bought a primo price dehumidifier at Sears that needed to be repaired twice in 14 months? Once under warranty and two months out of warranty for the same problem? They told us "tough boobies, pound salt" when we asked them to cover the second repair to fix the same problem, and strongly suggested we should select another fine dehumidifier from their fine appliance selection to rectify our problem.

Never bought another appliance there since. They lost out on a kitchen renno, two bath rennos and front loading washers and dryers over that :censored: dehumidifier that didn't get through two summer's use.

And that dehumidifier eventually ended up on a product recall list for burning down houses and stuff like that.

You can keep your policies or you can keep your customers - and consequently their business. Pick one.
 

Rickajho

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I totally agree. I am in the retail industry and frequently bend or break the rules for returns.

As I say to my team all the time, do the right thing.

I've done customer service too in too many retail sectors to list. And no - the customer isn't always right - but you do what you can with any given circumstance. However, when there is a glaring problem with a product - like a known problem with PT's falling apart or a dehumidifier that is screaming LEMON!!! because the same part keeps failing... What Aggie said - you do the right thing - or the business suffers the consequences. In these cases that should have been a no brainer.

Funny (not really) as a life long Sears Appliance customer, when the first big purchase came up after the "dehumidifier from hell" incident we didn't even consider Sears for the appliances. That was how indelible the impression left was dealing with Sears over that issue. Oven, 'fridge, dishwasher, microwave... didn't even cross our mind for a split second to go back there.

OP deserves a fuzzy bunny. Can't vape it but it might make you feel better... while shopping elsewhere for your PT2.
 

InTheShade

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I've done customer service too in too many retail sectors to list. And no - the customer isn't always right - but you do what you can with any given circumstance. However, when there is a glaring problem with a product - like a known problem with PT's falling apart or a dehumidifier that is screaming LEMON!!! because the same part keeps failing... What Aggie said - you do the right thing - or the business suffers the consequences. In these cases that should have been a no brainer.

Funny (not really) as a life long Sears Appliance customer, when the first big purchase came up after the "dehumidifier from hell" incident we didn't even consider Sears for the appliances. That was how indelible the impression left was dealing with Sears over that issue. Oven, 'fridge, dishwasher, microwave... didn't even cross our mind for a split second to go back there.

OP deserves a fuzzy bunny. Can't vape it but it might make you feel better... while shopping elsewhere for your PT2.

It's funny you mention Sears. For most older members, the gold standard in service.

Used to be in any small town USA that Sears would be the place that dad would visit to buy a new washer, dryer, mower or chainsaw. Now it's more likely to be an online purchase and the Sears is a boarded up building downtown.

Sears used to stand by what they sold. You used to know the owner and he would make whatever the issue was right by you.

Now he has to contend with smaller margins, stricter RTMs and poorer products. He's more likely to tell you to take a hike than fix the problem.
 
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BigBen2k

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I'm grateful for those sharing their experiences; there are so many different tanks out there, seems like there's a new one every week.

I don't know what Kanger is thinking here. Putting a bit more work perfecting a product before releasing it would seem wise.

That being said, I like my Kanger T2 (Triton). It's not perfect, but it is reliable, and easy to maintain.

We don't need more models, and vendors don't need to be stuck with obsolete spare parts.

I'm not willing to plunk down $15-20 for a new model tank, when I can just get more of my trusty reliable for $5-7.
 

The Ocelot

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Get excited about the protank 2 mini coming out.

Lord have mercy, there ain't no glue so it's pure win.

There is already the davide mini that doesn't use glue, I think leprechauns created it.

You silly person, it was pixies! Haven't you seen the dust they leave everywhere?
 

Mike Sheda

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I used to be the customer service manager at a chain. And it was a given that a satisfied customer will tell 2 or 3 people. A Dissatisfied customer will tell 20. If you don't want to lose a customer, and his relatives, and his friends, you do everything you can to satisfy them. Even if it isn't exactly what they wanted, most will see you're doing what you can and at least give you some leeway. Of course, there are always the customers that if you gave them a 200% refund, fired their saleman, shot the owner, and burned the business to the ground, they wouldn't be happy. But those are much fewer than the ones that are reasonable.

In today's world, the good news is that those satisfied customers can now reach many more than 2 or 3 people. Perhaps only 4 or 5 out of a hundred will mention they liked you, another 1 or 2 will evangelize for you, but most are just happy with their transaction and leave it at that. On the other hand, most of the people you really hack off will post about it, and reach many more than they used to be able to.

Customer Service should still be job number one for all businesses. You keep your customers happy because they are responsible for your paycheck! Aint nobody getting paid if you don't have customers.
 

SissySpike

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Im glad everyone is so happy with their Chinese products. While I empathize with every one I have little sympathy why would someone stand behind a product that was manufactured as cheaply as possible. As a whole we value price over quality. There are quality tanks made for the the coils used in Pro and Evod tanks but they cost 30$ but it will not break when dropped and will not designate after time.

To me customer service is a quick response when I have a question. Ships quickly and helps me out if I have trouble making something work.

If the manufacturer dose not stand behind their product why should the vendor?

I think the saying if you point the finger three point back is applied here. You full and well bought a cheaply made product now your scream foul. IMO the fault lies more with the buyer than the vendor.
 

SissySpike

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It's funny you mention Sears. For most older members, the gold standard in service.

Used to be in any small town USA that Sears would be the place that dad would visit to buy a new washer, dryer, mower or chainsaw. Now it's more likely to be an online purchase and the Sears is a boarded up building downtown.

Sears used to stand buy what they sold. You used to know the owner and he would make whatever the issue was right by you.

Now he has to contend with smaller margins, stricter RTMs and poorer products. He's more likely to tell you to take a hike than fix the problem.
We still have ACE try walking around with that dumb I cant find it look and very quickly some one will help you. Also you dont even know what you need to fix what ever just ask and they will help you get you what you need and your all good. I will gladly pay their extra 5 or 10 dollars for their service and products that are picked for quality over cheap any day of the week!
 

Robino1

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Ah but Buzzz the Protank when it first came out, was RAVED about. Literally idolized. Until people started using it for more than a month. I remember thinking about trying it and decided to wait until it had been out and used regularly. I'm glad I did. Then the threads started popping up about how it fell apart, people just dropping it and the glass shattering.

Can't quite blame it on buying a cheap device and getting what you pay for. Hype alone got more people buying the product.
 
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