Wrong battery

[Madcaprym]

So I got my package today with my three batteries, I ordered a light green MANUAL battery and they sent me an auto. I opened a ticket explaining the problem. Has anyone ever had this happen? Will they send me a manual? The auto one they sent was the right color but has a horrible auto trigger, it's really hard to get it to initialize! I've tried everything shirt of taking apart to fix but no avail? The manual I ordered was the more expensive model, anyway just wondering if v4l has made this right fir anyone else??
Thanks still love v4l, and their stuff

 

[Morandir835]

Madcaprym sir guarantee they'll fix it. V4L's cs is spoken highly of for a reason....

 

[Iowa Gal]

Don't worry... if you put a ticket in they will take care of you. Just FYI due to storms yesterday I know they were having issues today with phone and internet so be patient..but in the end they will make you smile

 

[wader2k]

If we sent the wrong item, we will fix it!

 

[SnowDragon]

I've tried everything shirt of taking apart to fix but no avail? The manual I ordered was the more expensive model, anyway just wondering if v4l has made this right fir anyone else??
Thanks still love v4l, and their stuff

Mad, just curious....what have you tried to fix this issue? What type of Cartomizers are you using?

 

[Madcaprym]

Ived used regular cool carts, and my fav ce2 clearomizers, and even 510's with 808 adapter, it just really hard to drAw back? Only thing I've done is made sure the contacts were connected, and even covered to holes. If you have a fix I'm interested because it's a new batt.
Thanks snow

 

[Madcaprym]

If we sent the wrong item, we will fix it!

Thanks I know you will! You guys are great!

 

[Madcaprym]

How long does it take to get a reply to a ticket? I'm just curious? Patient, but anxious! Lol
Thanks

 

[Morandir835]

Normally 24 hours Madcaprym sir, but due to storms there is some delay. They were without phones and internet for a few....

 

[wader2k]

It is usually very fast, however, we have been without internet and phones for most of the last 2 days due to the storms that rolled thru the other day.

Please bear with us....it should be back to normal tomorrow!

 

[Madcaprym]

No worries! Thanks for the reply!!

 

[dohsma]

We're firing on all cylinders today, so we will get caught up.

 

[Madcaprym]

Thank you ! I just got my email saying that my replacements were sent! V4L is awesome! Man how great is that, when there is a problem(which hardly happens) they will fix it up!

Do they (V4L) usually send a email shipping confirmation/ tracking #, with an item shipped through opening a ticket??

 

[EleanorR]

Thank you ! I just got my email saying that my replacements were sent! V4L is awesome! Man how great is that, when there is a problem(which hardly happens) they will fix it up!

Do they (V4L) usually send a email shipping confirmation/ tracking #, with an item shipped through opening a ticket??

I don't believe so. But trust them, it got sent!

 

[Madcaprym]

Good advice thanks

 

[dohsma]

We do not send shipping notices for replacements.

 

[Gravity]

I think I've only had two (maybe 3?) replacement shipments in the (almost!) year I've been with V4L. All of them arrived 2 days after they responded to the ticket and said a replacement was on the way.

YMMV, based on location and usual ship times.